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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      Empty tickets created when users mention us in their instagram story
      Respondido
      Hello, Is ti possible to create a trigger or automation that automatically deletes empty tickets created when users ment...

      Publicado 01 de ago. de 2022 · Fares

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      Ticket event not working(Attachment Redacted from Comment)
      Attachment Redacted from Comment event link:

      Publicado 27 de fev. de 2024 · fahev dalebig

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      Latency Issues: we use Tessitura via Citrix. Is this an issue?
      Hello, We're having Talk latency issues when talking to clients via the browser, usually in the 2-to-3-second range. We ...

      Publicado 01 de mar. de 2024 · sspeed

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      Is their a way to distinguish notification behavior in the support app based / triggered upon by Priority value / entry?
      Hi, customer only wants to be notified via the app if the Priority of the Ticket is 'Urgent'. In all other cases [new ti...

      Publicado 01 de mar. de 2024 · walter maldeghem

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      How we can change the nav bar symbol (icon) with app metatdata
      Hi@all I will make different icons for the the nav bar app an select this (Symbol-ID) per Parameters (metadata) in the A...

      Publicado 28 de fev. de 2024 · Mario Bothge

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      Options to integrate Zendesk with ServiceNow application with restricted access
      Respondido
      Hi All We have the Zendesk application within our organization and are interested in integrating it with the ServiceNow ...

      Publicado 22 de fev. de 2024 · Divya Narula

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      Can Paylocity be added into Zendesk?
      Respondido
      Howdy! I am being asked by my HR department to see if there is a way to integrate Paylocity into Zendesk? The thought wo...

      Publicado 22 de fev. de 2024 · Geoff Ludwig

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      ZIS flow custom action passing and access header values like retry-after
      Respondido
      A typical ZIS custom state can be passed like this:
      "xxx": {
      "Type": "Action",
      "ActionN...

      Publicado 18 de jan. de 2024 · Leafworks

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      Linking child incident tickets from Zendesk into JIRA ticket on parent ticket
      Respondido
      Does anyone know of a way to link the child incident tickets in Zendesk, to the JIRA ticket number? Our tech group is tr...

      Publicado 25 de jan. de 2024 · AJ Sneed

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       Configuring Zendesk for High-Priority Ticket Notifications in Opsgenie
      Respondido
      Dear Zendesk Support Team, I hope this message finds you well. I am reaching out to seek assistance with configuring our...

      Publicado 12 de fev. de 2024 · Shabani

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