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Andres
Entrou em 18 de jan. de 2023
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Última atividade em 14 de nov. de 2023
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Atividade mais recente por Andres
Andres comentou,
How do I see the comments users left? In the Zendesk Support Dashboard in Explore I can see that some of the respondents left a comment, how do I see what they said?
Exibir comentário · Publicado 14 de nov. de 2023 · Andres
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Andres comentou,
Thank you Noly Maron Unson - that's exactly what I was looking!
Exibir comentário · Publicado 03 de nov. de 2023 · Andres
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Andres comentou,
Thanks Brandon,
Unfortunatly I'm not a developer and don't have clue as to how to implement what Ahmed Zaid suggested. Are there any articles that can help me get started with how to update customer fields from customer inputs?
Thanks
Exibir comentário · Publicado 02 de nov. de 2023 · Andres
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Andres comentou,
As a follow up, I've sometimes, very rarely, seen SMS as an option in the support view, how / why did this happen? (and how can I make it always happen)
Exibir comentário · Publicado 02 de nov. de 2023 · Andres
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Andres comentou,
"You can add numerous types of custom fields to tickets and they can be visible to agents only or to both agents and end users. You can include custom fields to your support request form by adding them as editable and visible."
It seems like we can only use custom TICKET fields, but not USER fields. How does customer to provide information about themselves, rather than the specific ticket (Address, phone, birthday, model purchase, etc.) - thigs that will always be true to for the customer and we can reference no matter how many tickets they put in.
Exibir comentário · Publicado 02 de nov. de 2023 · Andres
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Andres comentou,
What user fields are not custom, I'm assuming name, email and phone come out of the box, but is there a way to see what the default user fields are? I can only find my custom user fields.
Exibir comentário · Publicado 01 de nov. de 2023 · Andres
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Andres comentou,
I can't believe we have to do all this to reply via text, it seems so intuitive to reply to the number. I've had several tickets were agents just replied to the phone number (without checking the text box) and come to find out the customer newer got the text (without a way for us to really know ie no error massage). This is really a bad solution to what seems to be basic / needed functionality.
Is there a way to just make all customers get the "send text" check automatically, any reason we can't/shouldn't do that?
Anyway I set it up and it seems to be working, but when the user gets the text before the message is a long line of "---------" - what's that about / can I came it go away?
Here's an image of what it looks like for the user.
Appreciate any help making this better for agents and customers, thanks.
Exibir comentário · Publicado 01 de nov. de 2023 · Andres
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Andres comentou,
So I made a bot, and I turned on the web widget, but I can't figure out how to make the bot appear in the web widget. The "help" button appears in the lower right, but it's not the bot I created, it just ask for email and "how can we help you" with an attachment option, but it's not the bot I created.
What am I missing? I want the help chat that appears in the lower right to be the bot I created.
Exibir comentário · Publicado 19 de out. de 2023 · Andres
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Andres comentou,
So I can't capture a phone number or any other filed that is a number? That is super-unhelpful. A few of the most important questions I have for users are numbers, in addition to phone number I need to know some other fields that ore numbers. Are you adding that simple capability?
Exibir comentário · Publicado 19 de out. de 2023 · Andres
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Andres comentou,
The link to the pinterest gallery is broken
Exibir comentário · Publicado 16 de out. de 2023 · Andres
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