问题
我无法使用 Chat API 进行消息传送。消息传送工单有什么用？
回答
Chat API 端点，例如 实时 Chat API，不适用于消息传送。M活跃的对话中的消息无法通过 API 获得。也就是说，您可以使用 工单审核 API 从工单中的消息传送渠道获取持久消息，而不是消息作为工单审核。
如果 全方位渠道路由 已启用，请使用 全方位渠道 API，这涉及到专员详情而不是对话。
如果您需要报告实时消息传送，请使用 消息传送指标事件 通过 Webhook 接收实时数据。对于从实时在线交谈迁移到消息传送的客户，这将取代 Streaming API。
有关更多信息，请参阅以下文章：消息传送与实时在线交谈：哪种更适合您？
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4 条评论
Francis Casino
I have created a ticket (12431382) so we can check this further for you.
0
Luis German Lopez Fragoso
Thank you Francis, my customer wants to have omnichannel enabled with Agent Workspaces enabled. Channels are email, messaging and talk, is it correct to use the "Ticket Events API" for retrieving this data for all channels ?
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Francis Casino
I'm afraid that we do not have a specific API endpoint for retrieving historical messaging volume directly. However, as a workaround, you can use the "Ticket Events" API, which can be used to retrieve information about events that have occurred on tickets, including messaging-related events.
To get historical messaging volume, you would need to:
Here's a basic outline of the steps you might take:
Example endpoint:
bashCopy code GET /api/v2/tickets/{ticket_id}/events.jsonHere's the link to Zendesk API documentation: Zendesk API Documentation
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Luis German Lopez Fragoso
Hello, so If I want to get Historical messaging volume, which API should I need to use ?
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