生成式人工智能工具和搜索帮助中心是否可以读取附件内容?



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Alexandra Robinson

Zendesk Customer Care

已于 2025年4月15日 编辑


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Hi 1266644443030 we've actually built a Zendesk Automation App on the Marketplace called OCR for PDF and Scanned Documents by Knots which can process attachments and then AI can kick in afterwards.

Here's the link if you'd like to have a look: https://www.zendesk.com/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots/

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