Feature request: Zendesk Talk - set maximum queue wait time per number

Hey,

 

Having the ability to set a maximum queue wait time for each individual number seems like a basic requirement for a Call Centre. We've been struggling so far to find a happy medium, as some numbers have very small wait times compared to busier numbers which have much larger wait times.

 

Ideally we would want to be able to set a different wait time for each number.

 

e.g.

Number 1 = 5 minutes

Number 2 = 20 minutes

Number 3 = 2 minutes

 

Additionally, having a more granular approach to setting these times would be even better, i.e. 1 minute increments

 

lee