Having the ability to set a maximum queue wait time for each individual number seems like a basic requirement for a Call Centre. We've been struggling so far to find a happy medium, as some numbers have very small wait times compared to busier numbers which have much larger wait times.
Ideally we would want to be able to set a different wait time for each number.
Number 1 = 5 minutes
Number 2 = 20 minutes
Number 3 = 2 minutes
Additionally, having a more granular approach to setting these times would be even better, i.e. 1 minute increments
Please sign in to leave a comment.