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James Beniston

Joined May 13, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by James Beniston

James Beniston commented,

Community comment Q&A - Users, groups, and organizations

I am looking for a way to export all users // and organisations separately to csv or xml that includes the primary and where listed the secondary etc. telephone numbers.

The standard options above do not export this information which for the task i am currently undertaking in the number 1 piece of information.

Reading through the suggestions here it seems the only way is via the User endpoint API, is this correct? 

View comment · Posted Sep 06, 2021 · James Beniston

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James Beniston commented,

Community comment Feedback - Voice (Talk)

This would be awesome and something I already struggle with while using 3CX.

If a customer pro actively decides to have a call back or leave us a vmail this should not count as abandoned. 

View comment · Posted Aug 20, 2021 · James Beniston

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James Beniston commented,

Community comment Feedback - Voice (Talk)

Can only agree with this request.

Our operation is spread across multiple European languages so we would need any menu message prompts to be available in each of the languages we are servicing.   

View comment · Posted Aug 20, 2021 · James Beniston

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James Beniston commented,

Community comment Feedback - Voice (Talk)

Totally agree with all suggestions here. Anything associated with managing numbers / queue's needs to be as granular as possible.

View comment · Posted Aug 20, 2021 · James Beniston

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James Beniston commented,

Comment[ARCHIVE] Documentation

Thanks for coming back on this Jason, much appreciated!

Should this answer bot code work from within Dynamic Content:

{% if answer_bot.article_count > 0 %}

{{answer_bot.article_list}}
{{answer_bot.first_article_body}}
{% endif %}

I tried it but with no success.

View comment · Posted Jul 15, 2021 · James Beniston

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James Beniston commented,

Comment[ARCHIVE] Documentation

This looks so exciting, cannot wait to get it setup!

Two questions:

  • Can the answer bot placeholders be used inside of dynamic content?
  • Can this be used across several different languages?

View comment · Posted Jul 14, 2021 · James Beniston

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James Beniston created a post,

Post Q&A - Tickets and email

Several of our support agents work across more than one group, for example an agent in Netherlands may also support a customer in Belgium. Currently we have two separate groups for these teams in Zendesk, one or two agents in the Netherlands group also give support through the Belgium group.

Until such a time that we may decide to merge the two teams is there a way to set the assignee / support group of the ticket based upon our end users location. Currently it is assigned based upon the assignee's default group which the agent must then change manually.   

Posted Jul 05, 2021 · James Beniston

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James Beniston commented,

Community comment Feedback - Chat and Messaging (Chat)

This is possible already?
We are using the agent workspace and can already search our guide centre and link articles.

The bigger issue for me is when you add in the links to your guide articles they always come with a long messy url. Can this be improved in any way?

View comment · Posted Jun 16, 2021 · James Beniston

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James Beniston commented,

Community comment Feedback - Chat and Messaging (Chat)

Can only agree, this looks horrible and really unprofessional...

View comment · Posted Jun 16, 2021 · James Beniston

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