Why does Facebook integration pull in comments from posts for only one week?

已于 2018年8月13日发布

The comments added to Facebook posts which are more than a week old, don't come to Zendesk. Many of our Facebook posts are valid for more than a week as we regularly boost old posts. Could you please increase the time threshold from one week to four weeks? We really want to use a single platform to manage all of our services and we would love to consider Zendesk.

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Chris Drylie

Zendesk Product Manager

2023年9月17日

Hello Everyone,

I want to express my gratitude for your invaluable feedback.

I am delighted to announce that we will be addressing these concerns at the beginning of 2024 through a new release of our Facebook infrastructure, accompanied by significant enhancements to meet your needs.

Nicola Slack

2024年10月23日

any updates 1263082101349

Evi Schwienbacher

2024年7月03日

Hi!
We would need this as well. Are there any updates?
Thanks

Maria Gmerek

2024年4月11日

Hi 1263082101349,
Are there any updates?

Chris Drylie

2024年3月04日

Thank you so much for providing feedback on this area!In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable on Posts in Social Channels.

Please find the deck and recording in the follow up article here. Thank you again for your feedback and for being a valuable Zendesk Customer.

Chris Drylie

2024年1月31日

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, February 14th, at 7:00 PM CT/ Thursday February 15th, at 12:00 PM AEST for our PM Roundtable on Posts in Social Channels.

There will be a presentation and an open discussion on what is and isn’t working for you in this focus area of Zendesk and whats coming next in our Social Spaces. So please bring your questions, concerns, and feedback because we want to hear from you! The link to register can be found here.

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Chris Drylie

2023年9月17日

Hello Everyone,

I want to express my gratitude for your invaluable feedback.

Louise B.

2023年9月06日

Still an issue.. We need ALL comments to come through.

Bill Reed

2023年5月18日

We just found out this was the case-- been pulling my hair out trying to fix it, and it turns out it's baked into the system. It would be great if all comments would come through!