Notify agent if requester email is bounced or rejected

I mean, it's been 8 years. How can this still not be delivered? Every basic email provider offers this.

Hi,

Is there anything in development to fix this?

Regards

Hi Benjamin,

I remain patient, but I have to note that an identical "we are working on this for later this year" was added to a different support chain, but it was dated in early 2021.

If not mentioned earlier: We need email bounce status on Article/Section subscriptions as well, not only Tickets, to be able to delete users for GDPR compliance.

Hi everyone, I just wanted to touch base to say that we're planning to start work on this later in the year (this work is the next project up on the roadmap). We're not able to provide an estimate delivery date at present, but we'll update you again once we are further along. Thanks for your patience.

Hi again. 

We just tried the potential workaround - I think this could work like that. As a result we could have the following within the related tickets: 

• Add Tag (i.e. "bounced")
• Change status to "open"
• Add internal note containing details

At least for scenarios where there's a running inbox in between this would work (Email -> Inbox -> Forwarding to ZD-support-address).
 
Best,
Robert.

Thanks Leafworks GmbH - EMEA Reseller- USD for bringing it to the point again!

7 years have passed. There is still no way to manage bounces. How come, Zendesk?

I would suggest to flag comments that were not delivered in some way.

+1 (or more). 
We have quite some clients requesting this.

Current issues: 

• Soft bounces
  Out-of-office replies are sent by client email providers saying when somebody is back in the office -> nobody will know that in Zendesk and has therefore no chance to approach alternative recipients.
• Hard bounces
  if there is a typo/error in the email address nobody will know the email was not delivered. Even if the domain doesn't exist at all (due to DNS errors) there is no information about this. 

Suggested workarounds:

• Read receipts -> do not work -> a lot of mail clients prevent this / so you won't have any confirmation here
• Only work-around is to have the Inbox (i.e. in Outlook) and track if there are any types of bounces. Also thought about monitoring the inbox technically to add internal notes with bounces/bounce-reasons and Tag tickets.

It would be great to get a reply/update here.
Especially clients who move over from groupware inboxes think this is a step backward.

Is this feature planned? Is there a timeline?

Thanks a lot for a response.

Robert from Leafworks

+1. I'd like also a webhook / API ability to be informed when this happens so our system can then text message the customer for their correct email.