Admin tool request: List of suspended users

+1 here as well. It is very nice of Zac to point out how to find the suspended users. However, I still have no way of knowing why 2,500 of my users got suspended, or who did it.

The fact that a user can go into a suspended state, with no notification, or a reason as to why, is kind of mind-boggling.

Regarding the original request to have a list of suspended users: it's not a view or "list" per se, but the Suspended property is now searchable. Take a look here: https://support.zendesk.com/hc/en-us/articles/360001884568-Announcing-Support-search-property-enhancements

@product Managers- I agree with Lisa- we do need some visibility into different user updates including a designated date/time/agent who suspends a user separated out.

Hey Heather,

Thanks for that.

Could the request for a dedicated . field showing suspension date (as well as suspension actor) remain as considered within this feature scope?

Thanks,
Lisa 

Hi Lisa, the Date Last Updated field on the user profile could theoretically be a way to know that but by design since it stamps the last update you dont technically know if the suspension was that last update!

Hi,

Voting up this request and adding:

Is it possible to see at least the date of suspension for a known suspended user? However, not from the list, as the list is not searchable, but from within the user's profile.

Thanks,

Lisa 

Hi @all -- just weighing in to confirm what Nicole said above. We totally hear you that this would be a valuable addition. I'm not aware of any technical constraint though there may well be one.

Mostly it's about the volume of feature requests -- there are far more than we can accommodate, and even if it appears to be a small one, it is still one of a very long list of outstanding requests. To prioritize them, we look at what we're currently trying to achieve in the product as a whole, and align to that. We do also look at the availability of workarounds like the APIs.

We would love to be able to build everything that's asked of us! But rest assured, our engineers are engaged fully in building other valuable features. 

Hey Tony and Brad - 

We offer up the API as a solution to the problem at hand because development takes time. Our support agents are trained to offer solutions and not simply say "no, you can't do that." 

The Product Feedback topic is the central place where Product Managers go to hear from our customers, and they do read it. We're aware that communication in this part of the community has not been great in the past; I jumped in to begin moderating and managing conversations here just a few months ago and we're working hard to make sure that threads do not continue to linger without updates. 

As for why something doesn't get built, there may be a technical reason on the back end, it may be that it's challenging to roll out to users, or it may just be a low priority compared to the other things that are being worked on. We do ask in the Community Guidelines that you not disparage the company, employees, other users, etc. So please do keep it civil. I know that it is frustrating, but we're not ignoring you or withholding development out of spite. 

I've flagged this thread for the Product Managers to review and respond to, and am hopeful they'll have an update for you or reasoning for not building this that they can offer. 

Brad, if you'd like to build an app to solve the problem in the meantime, that kind of this is always welcome and can be shared in the Zendesk App marketplace. 

++ Tony

I apologize if I'm being an arrogant POS here, but if I can write something to do this in an afternoon or two of Powershell, surely someone can knock it out at Zendesk somewhere in the course of 4 years?

I'd like to believe you. But every time I ask any question of your support personnel, I get the same scripted response. "There is an API you can use" "why don't you post this in the forums" "we read the forums"

For this particular issue, what roadmap do you need? this is a simple request that is just a simple filter for a Zendesk programmer. There is no mind-altering earth-shattering changes to the product required to implement this. I'm assuming that standard answer "you can use the api" means that zendesk can also use its own api to add a simple filter for suspended users.

5 years of ignoring this simple request is just bad customer service. Every answer your support reps gives me that is no help at all beyond telling me it can't be done unless you use the api is bad customer service. Period.