Knowledge Capture: Ability to exclude articles from search results
已于 2021年6月16日 发布
The Knowledge Capture app in Zendesk Support currently pulls in all published articles from a brand.
We would like the ability to exclude certain articles from the search results of the Knowledge Capture app. This could be done through the use of labels on the article level in Guide.
The reason this is important is that we utilize parts of our help center for non-knowledge/support related content (this content is in the same brand as our knowledge content in an effort to increase adoption and usage across our help center). Because of this, the non-support content shows up in the Knowledge App and, thus, affects a team's ability to find the relevant knowledge articles to resolve issues. For this reason, this non-support content should be able to be excluded so it does not show up in the Knowledge Capture app.
31
25 条评论
Erika Filiberto
Would be great to have the ability to hide select articles, sections, or categories from ZenDesk Search Results to better control who or which groups can find or access content (above and beyond what User Segments can do)
0
Cat Coyne
+1 for this feature request. Would be great to have the ability to hide release note articles from our help centre search results.
0
Ed Fry
+1 it would be great to filter articles from Zendesk search results. Even if it was a case of adding a label to each article you don't want to show up in a search.
0
Ashley M
+1 for this.
0
Erskine Wilson
I'd also like to see this implemented for the same purpose (release notes/archival material that is worth keeping but shouldn't appear in article search results).
My current solution to this is a custom page for release notes that's essentially a copy of an article page in terms of layout. This is very impractical though since I need to bury old release notes inside accordions to keep the page clean, and even then the html is not going to be great to work with after a while. If you only care about having the latest release notes published though, it works okay.
0
Kristian Tungland
Would love to have a feature like this! This should be available. We have the same issue with release notes and updates not needed to be shown in the search results.
0
John
Ditto. Not just for KC app, please give us an option to exclude any articles from indexed by the Zendesk default search. This is important when we don't have multiple category filter for default search (we only have it for API but this currently don't support Semantic search).
Something like this...
4
Michael Buckley
Just commenting to say I love Alyssa's idea! It would save us from having to explain to our pilot customers how to register and sign in to view an article. Instead, we could just give them a link.
0
Alyssa
Here to echo: Please allow us to have unlisted article pages! My company does product testing, and we need to be able to direct test users to help articles without the article being findable by non-testers.
1
Elizabeth Straub
For those of you using the "hide-search" labels, how are you identifying the articles?
Would you be able to provide a code example, please?
0
登录再写评论。