Paste Plain Text in Agent Workspace

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已于 2022年6月07日发布

Hi all,

We just enabled Agent Workspace, Agents usually copy and paste text from various sources, in the old view when we paste it automatically pastes plain text, now it pastes with the format of the text source, is there a way to paste plain text as changing the text format is a little inconvenient for Agents.

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Amisha Sharma

Zendesk Product Manager

2022年6月16日

Thanks, Pedro Rodrigues

Hello Ahmed Dahy

If you're using Safari on Mac, you would need Option + Shift + Cmd + V to paste text without formatting. For Chrome and Firebox on Mac, Cmd + Shift + V should work.

Curious to understand what are some of the formattings which are being pasted that is impacting your workflow? Thanks for engaging!

Pedro Rodrigues

Community Moderator

2022年6月07日

Hi Ahmed Dahy, they can use Ctrl+Shift+V to paste without formatting (Cmd+Shift+V on Mac), or right-click and "Paste as plain text".

Ahmed Dahy

2022年6月07日

Pedro Rodrigues (opservator.com)

Hi Pedro,

Figured it out thanks a lot, yet CMD Shift V does not really paste at all, but right click "Paste and match style" worked just fine.

Also, we have another issue that I have reached out to the support, we are using Mac computers, and set some shortcuts in the System Preference - Keyboard, these shortcuts are only working if the shortcut is replacing 1 line, if the shortcut is replacing multiple lines it will not be replaced.