Need feedback on the release of "Open at the top of the latest message" in Agent Workspace

Automatically going to the top of the latest message doesn't help for me. It is confusing, regardless, to scroll up and down, with the individual email chain having the most recent reply at the top, while the whole ticket has the most recent reply at the bottom, resulting in a few minutes of scrolling up and down not knowing what I'm looking at. Can you please reverse the update or at least provide an option to switch it back to the old order?

When will you reverse the update? Candid feedback, the last message on the bottom sucks! I now have to read previous replies because it's a long chain. There needs to be an option to move it back. Not sure where the product manager got the idea this is a good workflow, they must not use Zendesk. 

Thank you Shayan Moussawi. Is there any way, as we're a customer that only uses Email support, to revert back to the way it used to be, or even is there any updates coming soon for better layouts for email support?

Peter Barnes The idea was that they wanted to make it feel more like a "Chat" or "Messaging" experience - since the Chat functionality has been merged into the new Agent Workspace.

That means in the same Ticket, there can now be Messaging (via WhatsApp, Web Widget and so on) as well as Email conversations - so they had to find a way to merge it.

Unfortunately the new experience is not suited for customers who mostly handle Email Support.A

Additionally bugs like the Interface opening at the top of the last message not working have not been fixed either.

I have to say the new Zendesk design is just awful. Going from the bottom to the top goes against how humans read pages. I have had this for a few days now. I still scroll to the top to see the latest message, which shows it is against the natural way you would read through a ticket. What was the design thought here?

So us being heard resulted in ending up with mandatory composer on the bottom?
Reading email threads is a huge struggle. Please bring it back on the top or make this a preference.
Updates need to be on the top as well. Why would I waste my time scrolling to find the latest message?

My company's instance was recently switched to Agent workspace (no choice) and the latest message at the bottom does not make sense to me nor my whole team.  In reviewing the threads, this has been a complaint for over a year now.  When will you be adding the option for your client's to make the decision as to where the latest messages are placed?

This is a workaround to the actual fix: having the most recent tickets at the top, as well as the composer. It is insane to me that Zendesk is being so stubborn about something so obviously incorrect.

Hello David - We are currently exploring solutions to provide more customization options in Agent Workspace.

Just give us the option to set some of these preferences if we like the newest messages at the top of bottom, if we like the reply window at the top or bottom, how hard would that be?