最近搜索
没有最近搜索
Configuring notifications for follow-ups
已回答
已于 2023年2月22日 发布
When I create follow-up for a closed ticket and send a public comment, the user receives a Received request notification, instead of Comment update notification. I assume the problem is in the conditions. I'm sending screenshots of how both notifications are set.
How to update the conditions to send a Comment update notification instead Received request notification when an agent sends a public comment via a follow-up?
Since I'm not able to insert images to this ticket, I'm sending a stackoverflow link to check the images.
https://stackoverflow.com/questions/75519658/configuring-zendesk-notifications-for-follow-ups
1
1
1 条评论
Jahn Bronilla
Hi Patrik Vaberer, I guess you are sending follow up from a closed ticket so technically you are creating a new ticket, right?
Looks like from your use case the trigger notification that is being sent is for proactive ticket created by an agent or by this default trigger
Ticket>is>created versus Ticket>is>updated.
0
登录以发表评论。