Simple webhook JSON payload for webhook sent to Slack channel
已回答
已于 2024年1月02日 发布
Hi,
I'm not using any custom headers for my webhook preset for Slack, but just looking for a simple JSON template to use in the "JSON body" section to send an SLA warning breach to a Slack channel. I'd like to include:
- Text mentioning that this ticket has breached SLA
- The URL of the Zendesk ticket
Thank you.
0
4
4 条评论
Heather Cook
You can also include ticket properties :-) E.g:
{
"properties": {
"IncidentNumber": "{{ticket.id}}",
"Zendesk Group Name": "{{ticket.group.name}}",
"Incident Title":"{{ticket.title| truncate:'100'}}",
"Incident Description": "{{ticket.latest_comment.value | truncate:'20000'}}",
"Requestor": "{{ticket.requester.name}} ({{ticket.requester.email}})"
}
0
Nicholas Deary
Ok, thank you. I'll give this a go!
0
Brandon Tidd
5887616044186's answer looks correct!
1
Nicholas Deary
Would it be something like this?
{"text": "This ticket has breached SLA. Someone please take it! \\n {{ticket.title}} \\n {{ticket.link}}"
}
2
登录再写评论。