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Limit displayed values in a drop-down list field based on conditions
已于 2024年8月05日 发布
In the spirit of optimizing CX for both Customers and Agents, I would like to be able to condition the values displayed in a drop-down list field to a previous completed field.
For example: While completing a contact form, I have mandatory two fields to complete:
-
Country: a drop-down list field containing 3 values:
- France, Italy, Spain.
-
City: a drop-down list field containing 12 values:
- Paris, Marseille, Bordeaux, Lille, Roma, Napoli, Milano, Venice, Madrid, Barcelona, Sevilla, Bilbao.
The expected behavior is the following:
- IF Value “France” is selected in the "Country" drop-down list field
- THEN the "City" drop-down list field should only display the associated values: "Paris", "Marseille", "Bordeaux", “Lille".
The remaining values shall be not be displayed:
- as it would trigger inaccuracies/errors to fix in my reporting
- as I want my Customers/Agents to save time by not having to scroll down all values
Best,
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2 条评论
Jacob Parker
To save anyone else time, this suggested answer does not work. There is no way in Form conditions to specific which values show based on anther field selection.
So in this example, no matter which Country you pick, the only configuration you can do is to show the full list for City, or not show it. You cannot select a sub-set.
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Scott Tynan
Copilot says you can do this already.
It’s possible to create conditional drop-down fields in Zendesk Support to achieve the behavior you described. Here’s a step-by-step guide to set this up:
By setting up these conditions, you can ensure that only relevant city options are displayed based on the selected country, helping to reduce errors and save time for your customers and agents12.
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