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Increase number of workstreams allowed in a Combined Workstream



已于 2024年10月01日 发布

With the current limit of 10 workstreams per Combined workstream , we are not able to fully capture all the relevant work that we would like to schedule. Are there any plans to increase this limit?


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Destiny

Zendesk Customer Care

Hi Steve,
 
Thank you for bringing this to our attention. I recommend reaching out to us through our Web widget form, following the guidelines outlined in the "Contacting Zendesk Support" guide. This will allow us to better understand your business use case and address your workstream concerns effectively. Additionally, we'll explore options to increase the current limit.
 
Looking forward to assisting you further!

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The limitation to 10 workstreams is creating an issue for how to combine them. We want to retain separations for forecasting/staffing planning while combining for agent schedules.

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Destiny

Zendesk Customer Care

Hi Monica. 
 
Thank you for reaching out. I recommend contacting us through our support options available here: Contact Zendesk Customer Support. This will allow us to discuss your workstream concerns in detail and explore potential solutions together.

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