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John
已加入2022年8月23日
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最后活动2024年6月10日
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的最新活动 John
John 创建了一个帖子,
Hi,
From my side, when I create an article, I mostly add the Youtube tutorial videos. However, if I show the specific time of the video, the ‘Add Video’ feature doesn't recognize the time stamp, resulting in the starting point. Thus, I have to go to the source code and add the time stamp, which is very inefficient if I need to handle with many articles.
I hope the Zendesk team can improve ‘Add Video’ feature in the Guide.
Thanks,
已于 2024年6月10日 发布 · John
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John 进行了评论,
I am just wondering weather or not this feature has a potential risk to expose the internal ticket conversation to the public. As you know, the ticket has very sensitive private information. If ChatGPT leanred them via the main cloud-based DB, then we indirectly share the private information with them.
I hope I am not correct but I would like to hear more detailed information about AI summary feature.
查看评论 · 已于 2023年5月24日 发布 · John
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John 创建了一个帖子,
I am one of Zendesk users enjoying Zendesk Explore and am pleased to hear the community dashboard is recently launched.
Our community forum is activated by users and they share their feedback in the comments. Therefore, the comment votes are more important than the post votes for us. However, I cannot analyze the votes for comments via Zendesk Explore.
If someone can share when the additional matrix or attribute will be developed, that would be very appreciated.
Thanks in advance.
已于 2022年8月23日 发布 · John
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