Workflow: Mit Curlybars gezielt Help-Center-Komponenten ausblenden

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Jake Bantz

Zendesk Product Manager

Bearbeitet 17. Sept. 2024

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      Vinicius Jose da Rocha

      É uma opção complexa para algo simples. O Intercom oferece essa opção de maneira simples: crie o artigo e não associe ele a nenhuma seção (coleção), pronto! Você terá um link que pode ser visualizado apenas por quem o tiver.

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      Marina Kutt

      Hi Ifra! Thanks for your reply. I don't think using segments will be the solution, as our users don't need to log in to see our HCs :) 

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      Ifra Saqlain

      Hi Marina Kutt,

      Can I get URL of both HC to fix this issue. I think you need to use segments for your HCs.

       

      Thank You

      Ifra
       

       

       

       

       

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      Marina Kutt

      Hello! This is my dilemma. We have a help center that's general and has got different categories and sections (and articles, of course). Those appear in all our “product-based” help centers. On the other hand, each of those “product-based” help centers have got their categories and sections (and articles, of course). 

      Now some of our articles only apply to some products. In-app (through the SDK), we are able to hide some articles from different products with labels. Is there a way to do that for the web-Help Center? 

      Thanks!

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      Ifra Saqlain

      Hi Abdelhameed,

      When you have copied and pasted all your form's URLs then you need to hide the dropdown selector by using this code.

      I have copied my form URL and pasted it as a link on the article page

       

       

      and now I don't want to leave a choice that anyone can select another form so I used this code to hide the dropdown selector.

      .form-field.select.request_ticket_form_id { display: none; }


      Screenshot for the same:


       

       

      Now I have only the Subject field and Description field.

       

       

       

      If any confusion let me know.

      Thanks

       

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      Ifra Saqlain

      @Abdelhameed, I'll get back to you soon with your answer.

      Thanks

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      Abdelhameed Khaled

      Hi 1263169183150 thanks 

      Ok there is an issue . when I paste the URL in an article for example it still offer the drop down menu . what I want is to only show the specific form which I provided the link for so that customer or viewer cannot choose another one how to do this . is it possible from the code?

        

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      Ifra Saqlain

      Hi Abdelhameed Khaled,

      Open your submit a request page and select the first form from the dropdown.

      You will get the URL of that form in the searchbar, copy that, and use it wherever you want.

       

      Again select the second form from the dropdown copy URL and use that.

      If any issues feel free to ask :)

       

      Thanks

       

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      Abdelhameed Khaled

      If I have multiple forms how to get the URL of each one of them . I want to include each of them in different articles of categories because I will hide submit a request 

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      Paolo Votta

      Hello and thank you for your help! The thing is that I need the community to be activated but only visible to internal agents in this moment. Later on I will try to extend it for a specific user segment. It would be a great improvement if you can restrict the visibility of the community by user segment, and NOT only posts visibility, but the entire community. For the moment I will remove the community button from the code as it was suggested.

      Thank you for taking the time to reply to my question!

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