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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Backlog Report on Updated Tickets
      As a team manager in support I want a report that shows me all tickets that have been updated on a daily basis, we have ...

      Gepostet 19. Juli 2021 · Paul Forest

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      Time Frame Setting Should Apply to ALL Tabs
      It's a real pain in the butt to have to remember to set the "timeframe" on EVERY SINGLE TAB. PLEASE make it such that no...

      Gepostet 09. Juli 2021 · Rusty Wilson

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      Requester Email should be the email the ticket came in from, not the primary email for the Requester ID also associated with that email

      Feature Request Summary:

      Explore should show the actual email that the ticket was reque...

      Gepostet 19. Juli 2021 · CJ Johnson

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      Time Filters Should Have A More Accurate Default Text

      Feature Request Summary:

      The text when no time filter is selected should say something ...

      Gepostet 29. Juli 2021 · CJ Johnson

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      DESCARGA DE INFORMACION EN EXCEL O CSV
      Antes de habilitar la opción de "Analizar" en los paneles de Explore nosotros podíamos configurar los campos que queríam...

      Gepostet 12. Aug. 2021 · Jaime Haro

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      Drill Through Functionality
      In the old Insight, you used to be able to assign Ticket ID functionality to the ticket count metric to make the ticket ...

      Gepostet 25. Juni 2021 · John Morrison

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      Inclure dans les tableaux de bord des données externes ?
      Pouvons-nous importer des données externes à Zendesk dans les tableau de bord afin de comparer ces chiffres externes à d...

      Gepostet 29. Juli 2021 · CDL CHOCOLATE

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      Change the number output format

      Gepostet 13. Aug. 2021 · Kai Schmitte

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      Kunden Umsatz in Support Statistik sehen
      Ist es irgend möglich den Umsatz zu verzeichnen, in Zendesk Support? In unserem vorherigen alten Support Tool konnte man...

      Gepostet 26. Aug. 2021 · Solidmind Group Admin

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      Filter Talk and Chat data with custom user fields
      We use custom fields to organize our users. It would be helpful to be able to use these custom fields to as filters when...

      Gepostet 21. Aug. 2020 · Mylin Wright

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