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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Requester Email should be the email the ticket came in from, not the primary email for the Requester ID also associated with that email

      Feature Request Summary:

      Explore should show the actual email that the ticket was reque...

      Publicado 19 de jul. de 2021 · CJ Johnson

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      Time Filters Should Have A More Accurate Default Text

      Feature Request Summary:

      The text when no time filter is selected should say something ...

      Publicado 29 de jul. de 2021 · CJ Johnson

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      Need a report to show first messages from the tickets
      There is currently no way to pull out data showing the first message from a ticket. This feature would be a great help f...

      Publicado 14 de out. de 2021 · Ruth Torres

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      DESCARGA DE INFORMACION EN EXCEL O CSV
      Antes de habilitar la opción de "Analizar" en los paneles de Explore nosotros podíamos configurar los campos que queríam...

      Publicado 12 de ago. de 2021 · Jaime Haro

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      Inclure dans les tableaux de bord des données externes ?
      Pouvons-nous importer des données externes à Zendesk dans les tableau de bord afin de comparer ces chiffres externes à d...

      Publicado 29 de jul. de 2021 · CDL CHOCOLATE

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      Change the number output format

      Publicado 13 de ago. de 2021 · Kai Schmitte

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      Kunden Umsatz in Support Statistik sehen
      Ist es irgend möglich den Umsatz zu verzeichnen, in Zendesk Support? In unserem vorherigen alten Support Tool konnte man...

      Publicado 26 de ago. de 2021 · Solidmind Group Admin

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      Feature Request: Dynamic titles for filters
      Greetings! When creating a dashboard that uses the 'Dates' filter, we noticed that the date range is not shown. Instead,...

      Publicado 09 de ago. de 2021 · Eric Norris

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      Add TITLECASE function
      Hi team. I see you have "UPPERCASE()" and "LOWERCASE()" functions available for custom attributes and metrics in Explore...

      Publicado 10 de ago. de 2021 · Owen Greenberg

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      Filter Talk and Chat data with custom user fields
      We use custom fields to organize our users. It would be helpful to be able to use these custom fields to as filters when...

      Publicado 21 de ago. de 2020 · Mylin Wright

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