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Question
How can I hide or remove the subject and description fields on the submit a request form in Help Center?
Answer
It is not possible to hide the subject and description from the Help Center new request form as they are required system fields needed for tickets to be created. You could however use Javascript or jQuery to autofill and hide these fields. An example of this would be:
$('.form-field.request_subject').hide(); // Hide subject
$('.form-field.request_description').hide(); // Hide description
$('#request_subject').val('test subject'); // autofill subject
$('#request_description').val('test description'); // autofill description
Comments
3 comments
Can you hide the subject/description for only one form, if you have multiples?
Hey Gabriel,
Unfortunately when you hide the subject/description for one form, it will hide the subject/description for all forms.
- However as a workaround you could include custom ticket fields on these forms and name them separately from the system fields, so that way you can hide the subject/description field (which is a system field), but you can still display individual custom fields that you have added to the form.
- For example you could name the custom field "Details of Issue" or "Topic" for the subject.
Please feel free to reach out to us at Support@Zendesk.com in case you have further questions for the mentioned workaround!
If you wrap the code about in an If statement you can do this.
If(ticketForm == 123456) {
Add code here
}
Replace 123456 with the ticket form ID which can be found at the end of the URL on the ticket form edit screen.
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