How can I disable the subject and description fields from the request form?

Question

How can I hide or remove the subject and description fields on the submit a request form in the help center?

Answer

It's possible to hide the subject from your request form, but it's not possible to natively hide the description field.

To hide the subject field from the request form

1. Go to Admin Center > Objects and rules > Tickets > Fields.
   
2. Open the Subject field.
3. Under Permissions, select Customers can view.
   
4. Select Save.

Customers won't see the subject field in the request form, but the field is visible in the customer portal.

When you use the Customers can view permission, the description of the ticket becomes the subject of the ticket.