Help Center article editor toolbar reference

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23 Comments

  • Philipp Kunhardt

    I am wondering how I can add a blockquote to a line of text or a paragraph so that it looks like a quote. Maybe in a similar way like described in formatting with markdown (https://support.zendesk.com/hc/en-us/articles/203691016-Formatting-text-with-Markdown#topic_xqx_mvc_43__row_k3l_yln_1n)?

     


     

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  • Sharon Skinner

    Hi, 

    We have created articles in the Help Center and when they are in 'edit' format they appear to look correct.  However, once published the top row of the wording of the article defaults to capitals.  How can I change this please?  I've tried deleting the row, typing below the row and yet when you backspace to get to the top of the screen - the font changes automatically to capitals.  Is this a bug?

    Thanks for your help.

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  • Carol Drummond

    +1: Looks great in the edit mode; looks all out of whack in the published version.

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  • Edu Legaspi

    Hi,

    I'm wondering why the links are not reflecting as links (underlined and in blue color) when the article is already published but when it is in draft mode for editing, it is reflecting as a link.

    Thanks!

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  • Larry Bear

    Is there a way to add a link to an article rather than inserting the full url?

    Thanks

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  • Jessie - Community Manager

    Hi Larry! Welcome to the Community!

    I'm not sure I understand your question...can you go into more detail about what you're trying to do?

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  • Larry Bear

    When adding a link to another article,I add the full url, just asking id there's a topic selector of sorts resembling an authoring tool to make this easier?

    Larry

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  • Fiona Cassidy

    Hi. I have added an image to an article I am working on but it has imported sideways and is very big. Please can you tell me how to rotate the image and to make it fit the page. Thanks Fiona

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  • Nicole - Community Manager

    Hi Fiona - 

    It sounds like the image is wider than the page. You'll want to use an image editing tool (like Photoshop) to re-size it before uploading. 

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  • Joel Zinn

    I am converting several articles that were created in MS Word.  In the documents, there is a style for Notes, one for Tips, etc.  I have added styles in the css file that match the styling of the word docs.  The question I have, is there a way to apply those css styles in the article editor?  I can edit the html and add the style class, but it can be a pain.  

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  • Jessie - Community Manager

    Hi Joel! Welcome to the Community!

    In the article editor tool bar, on the far right end you'll see a button to edit the article source code. I think that'll do what you're looking for!

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  • Joel Zinn

    I understand about the editor toolbar and viewing the source.  It is just a pain to locate the specific items in the source.  I was hoping there was a way to add a css "class" to the dropdown.

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  • Jessie - Community Manager

    Hey Joel,

    I'm afraid it's not possible to do that. :(

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  • Chaz Spahn

    Hey Jessie,

    I am in the same boat as Joel. The old Markdown allowed for 'code blocks' but the editor toolbar doesn't have that. We need the ability to add additional styles to the paragraph pull down.

    How do we add that as a Feature Request?

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  • Nicole - Community Manager

    Hey Chaz - 

    Your best bet is to up vote the original post and add your detailed comment to this thread in the Product Feedback topic in the Community. 

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  • Charlotte Brogden

    Could you please tell me how to create an information box, similar to the pale yellow 'note' boxes in the article above? 

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  • Jessie - Community Manager

    Hi Charlotte! Welcome to the Community!

    We have several posts in our Tips & Tricks area that show different variations on this that should be exactly what you need! You can find them here:

    Let us know if you need anything else!

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  • Christen Bejar Sandbox

    When I attempt to modify table properties, I am not seeing options to modify the border or border color. Is this something I'm missing? HTML won't be accepted I assume since I don't have "unsafe content" enabled. Is that my only option?

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  • Nicole - Community Manager

    Hi Christen - 

    Usually you only have to enable "unsafe content" in the case that you're trying to show video. I'm not sure why that isn't showing up for you; I'm going to ask one of our customer advocates to pop in and see if they can help you out. 

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  • Ryan C.

    Hi Christen, 

    Just stepping in here to help :)

    As Nicole mentioned above, to have the option to natively alter the border-color and background-color from the toolbar within the article editor, you will need to enable "unsafe content". You can do so by navigating to your Guide Page > Guide Admin > Settings > Scroll Down to Security and Enable Unsafe Content. 

    However, if you'd like to keep Unsafe Content Disabled, you can hard code the border and background colors into the source code of your article. 

    Please let us know if you have any additional questions. 

    Best, 

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  • Christen Bejar Sandbox

    Thanks Ryan,

    That was precisely what I was running into as an issue. If I kept unsafe content disabled, my hard code changes to the table property colors were stripped every time. 

    I have found that enabling unsafe content does allow for the advanced table properties, so thank you for that. It just seems like a big sacrifice for something so small, especially when hardcoding is fine by me but just doesn't seem to stick. 

    Thanks everyone for your help so far!

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  • Tobias Heilmann-Schuricht

    Inserting Links

    Is there a quick way to insert links to other guide articles? At the moment I am copy/pasting the urls of other articles.

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  • Jessie - Community Manager

    Hi Tobias!

    At the moment the only way to insert article links into other articles is to copy and paste the URLs.

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