A user segment defines access to knowledge base sections or community topics, based on a specific set of attributes, for a group of agents or end-users. You can apply user segments to restrict access to a section in your knowledge base or a topic in your community. This enables you to easily manage who can view specific content in your Help Center.
You can create user segments for your Help Center, then you can edit those user segments as needed.
To edit a user segment
- In Guide, click the Arrange content () icon in the sidebar, then click User segments.
A list of your user segments appears.
- Click the user segment you want to edit to expand it.
- Click Edit.
- Make any changes you need to make.
You cannot edit where a user segment is applied in the user segment itself. You apply user segments at the section or topic level. See Restricting access to knowledge base content and Restricting access to community content if you need instructions on editing the section or topic to change the user segment.
- click Save.