Inserting images in articles Follow

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15 comments

  • Avatar
    Nau Porzio

    Hi there!

    Thanks for this post, I've got a doubt though, once the image has been inserted into the article, is there any way of making it a hyperlink itself so the end-user can expand it to its original size?

    I'm asking because sometimes we need to show a full-screen screenshot for step-by-step instructions, but as far as I can tell it's not possible to make it square within the page and preserve a readable size at the same time.

    If not possible, is there any process I can follow to formally request?

    Thanks!

  • Avatar
    Nicole - Community Manager

    Hey, Nau! 

    Apologies for the delayed response. As the article states, images are automatically resized to fit the browser window, so your customers could expand their window to maximum width. But the kind of functionality you suggest is not native to our product. 

    We don't take requests as such, but you can explain your problem in the Product Feedback topic. If you choose to post there, I do encourage you to read the guidelines on how to write an effective feedback post first. 

    Happy Zendesking!

  • Avatar
    Vincent Galgano

    "As an alternative to inserting images directly in your articles, you can host your images on a public file server and link to them."

    How? Tried embedding a gif from imgur by inserting the html code but it didn't display the gif

  • Avatar
    Jessie - Community Manager

    Hey Vincent!

    I did some testing of this on my end, and found that I was able to embed .jpgs, but .gifs didn't work. I'm going to check with some Help Center experts to find out if this is expected behavior. I'll let you know what I find out!

  • Avatar
    Brad Ladwig

    Hi Vincent,

    I wanted to clarify "As an alternative to inserting images directly in your articles, you can host your images on a public file server and link to them."  This alternative simply means that if your image is hosted on an external sever, you can hyperlink text within your article instead of inserting an inline image.  When doing so, you would simply want to use the hyperlink button at the top of the text editor and insert the URL so it would like this..

    Have a great day!

  • Avatar
    Omer Kenet

    Hi,

    I am trying to upload an image to my article but it just shows the name of the image and not the image (see screenshot below). I haven't had any issues uploading images up until now, what am I doing wrong?Thank you!

  • Avatar
    Ricky Davis

    Hello, Omer!

     

    I'm very sorry that you're experiencing this issue with your image. I am sending you a ticket notification to your email so we can look in to this further. Thank you! 

     

  • Avatar
    Barry Holtslander

    Hi,

    I am curious about attached images. Is there a way to download them? I would like to be able to host them and then link to them so I can lightbox them. However, some of our articles have inserted images and I'd like to get at them without having to right-click and "copy image" over and over again.

  • Avatar
    Jessie - Community Manager

    Hi Barry!

    You can do this via our API. There's an endpoint specifically for this purpose. You can find that here.

  • Avatar
    Tami Settergren

    Hi there,

    Is the API the only way to delete an unused attachment? 

  • Avatar
    Nicole - Community Manager

    Hi Tami, 

    Can you clarify what you mean by an "unused" attachment? Also is this about images in articles, or attachments on tickets?

  • Avatar
    Tami Settergren

    Hi Nicole,

    I'm referring to images used in articles. I've used the API to delete them, but was wondering if there was a way to do it without having to fire up the ol' command prompt window. 

  • Avatar
    Nicole - Community Manager

    Hi Tami - 

    You should be able to just go into the article, select the image, and hit "delete" - unless I am misunderstanding your question? 

  • Avatar
    Tami Settergren

    Hi Nicole,

    I mean delete them completely from the system, like you can do with assets on the customization page. Not just delete from an article.

  • Avatar
    Jessie - Community Manager

    Hey Tami!

    If you go into the Edit Article screen and select the Add Image icon, you'll see two tabs: Article Images, which shows the images in use in the article, and Unused Images, which are images that were uploaded but never inserted into the article. You can delete unused images from that second tab. Let me know if that doesn't answer your question.

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