Configuring the components in your Web Widget Follow

Comments

8 comments

  • Avatar
    Nicole - Community Manager

    Hi Sonia, 

    The Ticket Form option is only available to customers on the Enterprise plan, or the Professional plan with Productivity pack. 

  • Avatar
    Jessie - Community Manager

    Hi Julija!

    Can you be more specific about where you're seeing this tab? That'll help me give you the right information. :)

  • Avatar
    Joana Crisostomo

    What are the fields that are included in the Contact form by default, if no custom fields are added?

  • Avatar
    Sonia Radaelli

    Why I cannot see the option "Ticket forms" ?

    I have a Legacy plus version

    Thanks 

    Sonia

  • Avatar
    Julija

    Hey there can you advice please, we would like to have same help button as Zendesk has. I mean hanging on a side.

     

    I have been looking for some code lines and rules, but no success regarding that.

    please advise, if this is sharable info :)

  • Avatar
    Nicole - Community Manager

    Hey Joana, here's what the default ticket form settings look like: 

  • Avatar
    Joana Crisostomo

    Thanks @Nicole. 

    So if I understand correctly, when the end-user sees the web widget window in our website, the default fields they'd have to fill in would be just subject and description?

  • Avatar
    Nicole - Community Manager

    that's correct, unless you make other fields required. 

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