Configuring voicemail options Follow

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12 comments

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    Joel Munson

    I think I have Talk basic, but to be honest, it doesn't show what level I'm at under Subscription. However, I must be at a level lower than Basic, because these settings do not appear for me.

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    Nicole - Community Manager

    Hey Joel - 

    It looks like you are on a legacy account, and that's why you're not seeing these settings. What are you trying to do? 

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    Joel Munson

    I'm hoping to setup a voicemail greeting for closed hours that will automatically turn on as soon as we are closed. And have our vm greeting for open hours turn on when we open.

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    Nicole - Community Manager

    Thanks for the details, Joel. You'll need to move to at least the current Talk Basic plan in order to have access to business hour voicemail configuration. Take a look at the Talk pricing page, and let us know if you have additional questions. 

    As a quick tip, if you are going to upgrade, I'd do it ASAP, as there's a pricing change coming up soon. 

  • Avatar
    Joel Munson

    Thanks. It would cost us an additional $864/year to go up to Basic. Since business hours is really the only feature I'm looking for, I don't think it will be worth it. 

    There is a slew of features listed under Features, but the Pricing page only lists a few of those features, so I don't know what else would come with Basic.

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    Nicole - Community Manager

    Hey Joel - 

    The compare plans page should provide more detail. Let me know if that helps at all. 

  • Avatar
    Joel Munson

    I'm a bit more confused, to be honest. How do Basic and Advanced fit into Team, Professional, and Enterprise?

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    Nicole - Community Manager

    Hey Joel - 

    Apologies for the confusion. As I mentioned in my comment on the 1st, the "upcoming" pricing structure change happened this week, deprecating Basic and Advanced and shifting to the Lite/Team/Professional/Enterprise pricing structure.

    So instead of Basic, you would now need to move to the Team plan in order to obtain business hours for voicemail. 

     

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    Joel Munson

    Thanks for clarifying. Now it will cost an extra 2 grand a year. I am perfectly happy manually changing my vm greeting daily at that price.

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    Nicole - Community Manager

    Sorry about the timing of that pricing change, Joel - I know it didn't work out in your favor. :/ 

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    Allison Levitan

    I'm not seeing the option to change Voicemail from 'ON' to 'OFF', just to change the greeting. There is no On/Off switch

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    Nicole - Community Manager

    Hi Allison - 

    It should be the toggle switch that shows up to the right of "Voicemail" as in the first image in the article above. 

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