Example: Integrating the HTTP Target with Slack Follow



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    Bart Brosens

    thanks for the great post Steven!

    I was wondering...is there a way to notify a target with the latest comment in a zendesk ticket?

    I don't see it in the available placeholders.




  • Avatar
    Nicole - Community Manager

    Hey Bart - 

    You should be able to do so. You just set up the target, and then it's triggers that do the work. More info can be found here: 

    Notifying external targets

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    Jay Kershner

    Great example, how do I add the following variables into the slack post.  I set up a trigger to send all of this via email, but would prefer to have it go to Slack....  Any help on what the JSON code would be? 



    Requester: {{ticket.requester.name}}
    Assignee: {{ticket.assignee.name}}
    Ticket #: {{ticket.id}}
    Rating: {{satisfaction.current_rating}}

    Comment: {{satisfaction.current_comment}}

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