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37 Comments

  • Dave Kaminsky

    Anika, 

     

    From my perspective, the logs in both systems would need an entry, but at a minimum, the audit logs in Zendesk would require all actions both successful and failed to actually be considered a log from any reasonable perspective.  

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  • Josiah Horne

    Anika, is there an update regarding the bi-directional sync capability? The timeline mentioned it being launched in the first half of 2020, but it's still not available.  Thanks!

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  • Anika Rani
    Zendesk Product Manager

    Josiah Horne unfortunately we have re-prioritised our roadmap since COVID, and therefore pushed out the bi-directional sync to likely next year, so we can focus on the things that will be most valuable, more immediately. You can find the latest updates here

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  • Melody Quinn

    I received an email notification about an article Darren Chan wrote about Viewing the Salesforce integration log EAP. We have been waiting for this functionality. When I click on the article link, it says I am not authorized to view it. Can you lead me in the right direction to sign up for this EAP? 

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  • Anika Rani
    Zendesk Product Manager

    Melody Quinn please try now, this has been fixed :) You are automatically given access to the EAP. 

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  • Melody Quinn

    Thank you Anika Rani! I was able to open the article. 

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  • Anika Rani
    Zendesk Product Manager

    Hi everyone, we have now released support from Multiple Organisations in data syncing. This means if you have multiple Contacts in Salesforce with the same email address but different Accounts, you can sync them to a single Zendesk user belonging to different Organisations (an organisation membership). 

    You can learn more about how this works here. No action is required for the integration to use multiple organisations. If this is enabled on your Support Account, we will syncing behaviour described.  

    Learn more about the Multiple Organisations feature in Zendesk here. This is a feature available only to Zendesk Professional and Enterprise plans.

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