Installing and configuring the Salesforce app for Zendesk Support

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4 Comments

  • Justin Federico

    I was informed by Zendesk support that the app is EOL and there will not be any ongoing development.

    That said, are there any plans to replace the app or open the code?

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  • Dwight Bussman
    Zendesk Customer Care

    @... - What you've mentioned would be news to me. I'm thinking there may have been some confusion on the part of the support person to whom you spoke - potentially confusing our sidebar app (which isn't getting a ton of active development at the moment, but isn't EOL that I'm aware of) and the legacy integration app installed within Salesforce.

    I've not been able to find a record of that conversation you had with our support team, but I'll reach out to you to discuss this in a ticket to collect some more details and help to get to the bottom of this.

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  • C E

    I've got the app installed in my SFDC sandbox and I am already logged in to my SFDC sandbox but when I try to connect from the Zendesk integrations page I get this error:

    {"errors":[{"status":"400","code":"1301","detail":" : oauth2: cannot fetch token: 400 Bad Request\nResponse: {\"error\":\"invalid_grant\",\"error_description\":\"ip restricted\"}"}]}

    Please advise if this is something on my end or not. 

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  • Dwight Bussman
    Zendesk Customer Care

    heyO @...

    I suspect that the error_description of "ip restricted" may be connected. Do you know if there are any IP restrictions present in your SFDC instance? If this doesn't appear to be the case, I recommend contacting our support team directly so that someone can take a closer look.

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