Important: On 30 January, 2020 the legacy Salesforce Integration (managed package) will be deprecated and replaced by a new Salesforce Integration - built on Zendesk. Read the announcement about the removal of the legacy Salesforce Integration and timelines here.
The new Salesforce Integration - built on Zendesk is currently in an early access program. Read the EAP post here for more info and to sign up.
The new Salesforce Integration - built on Zendesk is currently in an early access program. Read the EAP post here for more info and to sign up.
This article includes links to resources for understanding, setting up, and using the Zendesk for Salesforce app (in Salesforce) and the Salesforce app (in Zendesk).
Salesforce integration videos
The following videos demonstrate viewing and sending Zendesk Support tickets to Salesforce, and installing and configuring the Sidebar App in Zendesk Support.
Zendesk for Salesforce docs
The following articles include information about the Zendesk for Salesforce app, which is installed in your Salesforce account.
You can monitor changes to this app by following the Zendesk for Salesforce Updates article.
Getting started and installation
Setup and configuration
- Salesforce: Setting up sending Zendesk tickets into Salesforce
- Salesforce: Choosing Zendesk for Salesforce features
- Salesforce: Configuring user and organization syncing in Salesforce
- Salesforce: Creating custom links in Salesforce Zendesk Ticket
- Salesforce: Adding ticket view to your Account, Contact, Lead, and Opportunity layouts
Syncing
Support tips and tech notes
- Zendesk ticket to Salesforce case
- Welcome email for new end-users created via Salesforce integration
- Salesforce: syncing lookup field information to Zendesk Support
- Zendesk for Salesforce Global Authentication Error: Domain is not valid
- Salesforce: Apex jobs from Zendesk
- Authentication for Zendesk Support into Salesforce not working
- Salesforce: How do I import closed ticket data?
- Some tickets not displaying in Salesforce
- Add Support tickets under accounts using Salesforce Lightning
- Salesforce test classes failing due to Zendesk package
- Salesforce: Why are my contacts/leads not synced when I create them?
Salesforce on Zendesk docs
The following articles include information about the Salesforce app, which is installed in your Zendesk account.
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