Enabling continuous conversations to re-engage messaging customers

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11 Comments

  • Francis Morissette

    I'm not able to enable it, it doesn't show.

    0
  • Prakruti Hindia
    Zendesk Product Manager

    Hi Francis,

    Great to hear that you wanted to test out this capability. This feature is being rolled out in a phased manner. It will be available to all accounts over the next three weeks.

    0
  • Francis Morissette

    Hi, maybe a note in the future would be great!

    1
  • Júlio César

    I'd like to know when it'll become available too

    1
  • Francis Morissette

    I've now been able to add the "request email" action in the chat trigger, however the option is still missing for continuous conversations in Admin>Tickets.

    Also need to mention that the message requesting the email is always in English, even if my brand A is in French (fr-ca). Very disappointing.

    0
  • Prakruti Hindia
    Zendesk Product Manager

    Hi Francis, 

    The message is localized ie translated based on your customer's browser language. If you still see the message in English, we will create a ticket and look into it. 

    Hi, maybe a note in the future would be great!

    Definitely! Feedback noted.

    Thanks,

    Prakruti

     
    0
  • Francis Morissette

    My laptop is in French. I've tried it with both brands (one is French and the other one is English)

    0
  • Ashley Yau

    Hi team, I still cannot find the "Continue conversations through email" option under setting, may I know if it has go live or not? Looking forward to it! Thanks.

    0
  • Prakruti Hindia
    Zendesk Product Manager

    Hi Francis, 

    Can you create a ticket with us by dropping an email at support@zendesk.com. It would help if you can share a video of this experience. We will take a look. Thanks! 

    - Prakruti

    0
  • Prakruti Hindia
    Zendesk Product Manager

    Hi Ashley, 

    Thank you for writing in. This feature is being rolled out in a phased manner. I will drop a note on this thread when the rollout is complete. 

    - Prakruti

    0
  • Oscar Maynard

    Can you explain what you mean by 'not available on mobile' please? e.g. Would this work through web widget when on a mobile device?

    0

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