Enabling and using Instagram Direct (Early Access Program)

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4 Comments

  • Amie B

    Hi Team,

    Will this new channel support multiple Instagram pages? i.e my clients currently has 5 different brands (with more coming in the future), each with their own Insta page which they would like to connect up to Zendesk to handle the DM's. Would this be possible with this new integration? 

    Best,

    Amie

    0
  • Ayuda Wildbrands

    Hi Team,

    When will this function be available for all users? Been waiting for it for more than a year now :(

    0
  • Stephanie Langlois
    Zendesk Product Manager

    Ayuda Wildbrands we are wrapping up the Beta phase of the program and should be making it generally available soon. If you'd like to be considered for the early access program, your account manager will be able to share info on eligibility criteria and submit you for consideration.

    0
  • Stephanie Langlois
    Zendesk Product Manager

    Hi Aime,
    Yes, it's very simple to connect multiple brands. Your client will need to go through the flow 1 time per page that they wish to connect.

    0

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