Setting up live chat in Zendesk Support (standard agent interface)

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40 Comments

  • Lila Kingsley

    Thanks so much for your response, Erika Camille Sundian!

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  • Brent P

    Is it possible to have chat transcripts automatically updated with the requester and merged into that requesters ZenDesk account and history so when you look into a user's history you see all correspondence? 

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  • Erika Camille Sundian
    Zendesk Community Team

    Hi Brent P,

    Could you clarify your question a bit for me? Any additional information you can provide is appreciated :)

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  • Joan Prieto

    Hi!

     

    We have an issue with Zendesk Chat, we have added the code in our website, set the agent on line but instead show the Chat option the website shows a Help Button with a form to send a ticket directly to support, can someone help us?

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  • Erika Camille Sundian
    Zendesk Community Team

    Hi Joan Prieto,

    I tried to access your website and this is what I see when I try to test the chat widget:

    Could you try clearing your cache and cookies, please? Here's the documentation you can refer to for Options to clear cache and cookies. Let me know if this will work for you or if you have any questions! :)

     

     

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  • Joan Prieto

    Hello Erica

     

    Yes, the issue was fixed last week.

     

    Thank you so much for your help.

     

    Best

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  • Jordan Gordolan

    how do i add zendesk chat widget to my website and integrate it to my zendesk support page?

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  • Erika Camille Sundian
    Zendesk Community Team

    Hello Jordan Gordolan,

    You mare refer to the instructions in this article about adding the Chat widget to your website. Now, about your other inquiry, just to clarify are you looking into integrating the chat on your Zendesk Help Center? If yes, this article will serve as our guide enabling Chat for your Help Center.

    Most of the instructions are pretty straight forward. But if you find anything confusing please let me know and we'll be glad to help! :)

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  • Michael Y.

    Parts of this article appear to be outdated. For example, the following needs to be done via the Admin center as far as I can tell:

    To turn chat permissions on or off for an agent

    Open the user's profile.
    Toggle the Zendesk Chat field to On or Off.

    Also, why do I (as one of the managers) need to use up a chat license just to manage the chat side of things? Please consider adding an "admin only" role that allows a manager to, well, manage chat agents and chat settings without using an actual chat license for that role. 

    Thanks!

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  • Elissa
    Zendesk Community Team

    Hello Michael Y.

    Thank you so much! You are absolutely correct. I've sent this off for updates and we should get that fixed pretty quickly.

    Thank you for the heads up!

    Elissa

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