Testing changes in your sandbox (Enterprise)

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66 Comments

  • Brett - Community Manager
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    Hey Karen,

    Have you made a lot of changes in your Sandbox account that resetting it would not be an option? I did some digging and it looks like resetting the Sandbox account can fix this issue, however, all customizations options made to your Sandbox account would be deleted.

    Let me know if this isn't an option for you.

    Thanks!

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  • Sandy Inserra
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    I just created our sandbox today. My hope was to have the Guide portion mimic what is in our production Help Center site. Instead, it comes in with a blank slate. Is there a way to reset it to mimic what it is in our production Help Center site?

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  • Nicole - Community Manager
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    Hi Sandy,

    No, there is not. You would need to manually re-create everything in your Help Center in your Sandbox.

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  • Chuck Yocum
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    I think it is really crappy that I pay 10k a year and don't have a sandbox.   

    I have some major integration that I have written but have to test it at 3am in the morning so I don't disturb the users.   Maybe if there were a way to test the site without publishing would be ok as well.

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  • Devan La Spisa
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    Hello Chuck,

    So you should be able to use the preview mode to see changes made as an end-user, so you don't impact your users while you make changes on your end. I've gone ahead and linked an article that breaks down this process in further detail.

    Previewing Guide as an end-user in the old theming experience

    Best regards,

    Devan 

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  • Thomas Verschoren
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    Hello Chuck,

     

    We can sync your instance to a second Zendesk dev environment if you're running Zendesk Professional

    https://premiumplus.io/sandbox-syncing

    It only requires a second Zendesk environment with a single license and allows for testing without disturbing the live setup

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