Testing changes in your sandbox (Enterprise)

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71 Comments

  • Brett - Community Manager
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    Hey Karen,

    Have you made a lot of changes in your Sandbox account that resetting it would not be an option? I did some digging and it looks like resetting the Sandbox account can fix this issue, however, all customizations options made to your Sandbox account would be deleted.

    Let me know if this isn't an option for you.

    Thanks!

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  • Sandy Inserra
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    I just created our sandbox today. My hope was to have the Guide portion mimic what is in our production Help Center site. Instead, it comes in with a blank slate. Is there a way to reset it to mimic what it is in our production Help Center site?

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  • Nicole - Community Manager
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    Hi Sandy,

    No, there is not. You would need to manually re-create everything in your Help Center in your Sandbox.

    -1
  • Chuck Yocum
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    I think it is really crappy that I pay 10k a year and don't have a sandbox.   

    I have some major integration that I have written but have to test it at 3am in the morning so I don't disturb the users.   Maybe if there were a way to test the site without publishing would be ok as well.

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  • Devan - Community Manager
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    Hello Chuck,

    So you should be able to use the preview mode to see changes made as an end-user, so you don't impact your users while you make changes on your end. I've gone ahead and linked an article that breaks down this process in further detail.

    Previewing Guide as an end-user in the old theming experience

    Best regards,

    Devan 

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  • Thomas Verschoren
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    Hello Chuck,

     

    We can sync your instance to a second Zendesk dev environment if you're running Zendesk Professional

    https://premiumplus.io/sandbox-syncing

    It only requires a second Zendesk environment with a single license and allows for testing without disturbing the live setup

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  • Walter Lin
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    Sandy Inserra, you could use the API to copy content from your production instance to your sandbox.  But you'd need to have some programming skills to do it.

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  • Yair Abelson
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    Hi. For some reason when i go to Manage>... I can't see the Sandbox option to create a sandbox.

    Is there anything special I need to define in order to see it?

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  • Thomas Verschoren
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    Are you running Zendesk Enterprise?

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  • Yair Abelson
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    I am not sure ( need to check with the account owner), but it was my understanding that there's a basic sandbox available for all accounts (according to the article). 

    Did I get it wrong?

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  • Walter Lin
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    Yair Abelson, you must have at least the Enterprise plan in order to have the sandbox.  This article is only relevant to the Enterprise plan.

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