Enabling personalized email replies Follow

Comments

7 comments

  • Avatar
    Travis Fishbein (Edited )

    Hi there!

    I have some concerns about agent privacy with this feature. In the case of agents who would not like their last names released via email, can we have an option to choose between Zendesk user profile names and aliases for this feature?

    Thanks!

  • Avatar
    Jessie - Community Manager

    Hey Travis!

    If you're on the Professional or Enterprise plan, you can make use of our Agent Alias feature. Adding an alias to the agent profile will ensure that their full name won't be displayed in email notifications.

  • Avatar
    Suhel

    Hi,

    I wonder if the email responses can be completely personalized with regards to the contents as well. I dont want the bit highlighted in yellow to appear in the email responses  
     

  • Avatar
    Antonella balquinta

    Hi everyone, 

     

    I'm needing to hide the Agent Name . When i choose to disable the personalized email reply, it still arrives with the assignee name. 

     

    ¿how can i set to only appear the support address?

     

    Thanks!

  • Avatar
    Nicole - Community Manager

    Hi Antonella, you would want to use the Agent Alias feature. Adding an alias to the agent profile will ensure that their full name won't be displayed in email notifications. However, that is only available on our Professional or Enterprise plans. 

  • Avatar
    Shlomi Porush

    Can i remove the compny name from the agant name?

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