Permitting only added users to submit tickets Follow

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4 comments

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    Corrin Duque

    Seems this article is missing the links to referenced information.  I was especially hoping to view the link that is missing for "Adding many users in a bulk import":

  • Avatar
    Aimee Spanier

    Hi, Corrin. I've updated the article, thanks for letting us know about the missing links. Here's our article on bulk importing users:

    Bulk importing users and organizations

    I hope that's what you're looking for - let me know if you need anything else.

  • Avatar
    Christine Berry

    If we want to put the Web Widget on our site, can we make that the only way to enter a ticket and not use email entry at all?

     

  • Avatar
    Nicole Relyea

    Hey Christine - 

    To clarify, do you not want users to submit an email via the web widget, or do you just not want to allow them to submit a new ticket via email? 

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