Suspending a user Follow

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23 comments

  • Avatar
    Uri Argaman

    Hi,

    Is there a way I can view all suspended contacts? Further more, can I un-suspend them?

     

    Thanks,

  • Avatar
    Graeme Carmichael

    Uri

    if you are an administrator,  this is not ideal, but you can...

    • Go to Admin>Manage>People.
    • On the right hand pane, there is a 'Bulk Management' widget. Select 'bulk end user delete'.
    • A list of users is shown and includes a sortable column headed 'suspended'.
    • Click the suspended column header until suspended users appear at the top.
  • Avatar
    Uri Argaman

    Thank you Graeme. So I guess there is no other way to un-suspend but to delete the user? 

  • Avatar
    Graeme Carmichael

    Uri

    You can certainly unsuspend each user by going into each individual account. But I am not aware of  a way of doing that in bulk in the agent interface. 

  • Avatar
    Uri Argaman

    Thanks for getting back to me. I only now found the 'unsuspend access' on the drop down. Thanks again!

  • Avatar
    Sharon Skinner

    Hi

    Can you suspend an organization, rather than selecting each individual end-user? Also, are suspended accounts archived after a certain period of time - if so what is the time period?

    Thanks for your help!  ;o)

    Sharon

  • Avatar
    Graeme Carmichael

    Sharon

    Sorry, but you cannot suspend an organisation. But this is a popular request that you may want to comment on or vote for here.

    Once a user is suspended, they stay suspended forever or until you unsuspend the user.

  • Avatar
    Sharon Skinner

    That's great, thanks for the update.

    Sorry, does a suspended account become archived / hidden after a certain time period?

     

  • Avatar
    Graeme Carmichael

    Sharon

    No, suspended users do not become Archived or hidden after a certain period of time.

    However, some plans have Customer Lists. Suspended users do not appear on these lists.

  • Avatar
    Jessie Schutz (Edited )

    Hi Sharon!

    It's not possible to suspend and entire Organization, just individual users. If you have a large group of users you want to suspend all at once, you could use our API to accomplish this.

    Hope that helps!

  • Avatar
    Sue Armstrong

    Hi, once the user is suspended, where do I find the User ID (so I can change the author of a HC article) please?

    Thanks.

  • Avatar
    Sue Armstrong

    Forget that! 

    https://support.zendesk.com/hc/en-us/articles/218452248 by Jake Bantz is very helpful.

  • Avatar
    Jessie Schutz

    Hey Sue! Glad you got it figured out. :)

  • Avatar
    Dana Canzano (Edited )

    Ideally if I perform a search for the Organization name, select it, and then click on the Users tab I am presented with a list of N users associated with the Organization.    If the organization has 15 users associated, it is not clear to me how I can easily determine which of the accounts is active / deactivated other than clicking each user record.    Is there anyway in this display to include text or icon to indicate their account status?

     

  • Avatar
    Jessie Schutz

    Hey Dana!

    This isn't currently possible, but there's a thread about in our Product Feedback forum: Indicator in organisation user list to show/filter suspended users.

    You'll see that it's currently marked as Planned; just bear in mind that this means it's something we intend to work on at some point, but doesn't necessarily mean that we're actively working on it right now.

    I'd encourage you to head over there to add your use case and vote to that thread. That's the best way to make sure that our Product Managers see your feedback!

     

  • Avatar
    Marylou Scott-Smith

    Is there any way of seeing who suspended a user and why they were suspended?

  • Avatar
    Enrique Albamonte

    Hi Marylou,

    You may be able to see it in "Audit logs" if you´re on Enterprise plan. Other than that you can always ask our support and they´ll be able to find this for you.

     

  • Avatar
    Jeff Callahan

    Can I suspend access via an import?

  • Avatar
    Jessie Schutz

    Hi Jeff!

    Looking at the documentation, it doesn't look like that's something that can be updated via bulk user update. But you can definitely do it via API!

  • Avatar
    David

    Hi Jessie, 

     

    Your earlier comment (https://support.zendesk.com/hc/en-us/articles/203690976/comments/206252317) suggests that the article describes how to bulk-suspend, but i don't see that option among the import values.

     

    Can you clarify? Or did you intend to delete the "suspended" users in bulk?

     

     

  • Avatar
    Jessie Schutz

    Hey David!

    Thanks for bringing this to my attention. The information in the comment you linked is inaccurate. I'll get that updated right away. I apologize for the confusion!

    The bulk user update/import function does not have the option to suspend a user but it can be done using our API, as I mentioned above.

    Apologies again for the mix-up!

  • Avatar
    Robert Jerina (Edited )

    If a suspended user is added to a ticket by an agent after they are suspended, does the suspended user still receive e-mail notification of the ticket? Are they able to reply? Basically we interface with other customer ticketing systems and wan't to prevent their ticketing system from opening new requests with us but still have them get ticket updates from us. Thanks.

     

    edit: I guess that isnt the case since you can't add a suspended user to a ticket. Hmm.

  • Avatar
    Jessie Schutz

    Hey Robert!

    I'd recommend taking a look at sending a notification to external email addresses. I'm not sure how that would behave with a suspended user, but you might be able to set it up so that they can be restricted from creating a ticket without needing to suspend them.

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