Branding the agent interface Follow

Comments

6 comments

  • Avatar
    Karen McElhinney

    I am having a problem getting favicon uploaded. We had one working fine but I deleted it to be replaced by our new one. I click browse, select the file and then scroll down to the bottom and click 'save tab' but nothing gets uploaded. Tried a .png and a .ico.

     

    Please help!

  • Avatar
    Jessie - Community Manager

    Hi Karen! Sorry for the delayed response here.

    I checked with our Sustaining team and was able to find out that what you're experiencing is a known issue. The good news is that we're rolling out a fix for it today! Please let us know if you continue to experience any issues.

  • Avatar
    Emiliano Mochi

    Hi Jessie,

    we are having the same issue as Karen.

    We uploaded a new .ico file but there is an error telling us to try a different file format. We can upload a png but it turns into a blurry favicon.

    Is the fix you mentioned been rolled out to every account?

    Thank you.

    E.

  • Avatar
    Ryan Winkler

    Hi Emiliano,

    I was able to replicate on my end, so let me resend this up to our team to look at. If you would like further updates on the issue at hand, please email support@zendesk.com , and we'd be glad to help -- Reference your comment as well!

     

  • Avatar
    Mike Beasley

    Hello,

    My company recently updated its branding colors and the new shade of blue that we use (#00b4ff) causes the sidebar icons and other text labels to switch to dark colors. Our previous blue (a darker shade, I don't recall the hex off the top of my head) used white icons and text. However, the new blue looks pretty bad with dark text and icons. Is there a way to force it to use the white iconography?

    Here are some examples of where I'm seeing this:



  • Avatar
    Jessie - Community Manager

    Hi Mike! Sorry for the delayed response!

    I'm afraid it's not possible to change the color of the sidebar icons; they're automatically changed based on the relative lightness or darkness of the branding color.

    I see that you already posted about this in our Product Feedback forum; that ensures that our Product Managers will see your feedback so they can take it into consideration when prioritizing their roadmap!

Please sign in to leave a comment.

Powered by Zendesk