Enabling Google Analytics for your Help Center

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35 Comments

  • Taylor Goldsberry
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    It would be really helpful to understand what this tracks out of box. It is extremely confusing when GA provides different set up instructions that what is laid out here. 

    I think most of us are looking for basic click tracking and element engagement metrics, I have been trying for almost two days to get this to work,  and keep getting conflicting information. 

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  • Eivind
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    Is it possible to add two or more Google Analytics (UA) codes to the same support centre?

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  • Nicole - Community Manager
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    Hi Eivind -

    There's only a field for a singe UA code. Can you tell us more about why you would want to apply two codes and what you're trying to track?

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  • Daan V
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    Hi,

    Our Data Protection Authority (in the Netherlands) has laid out guidelines to make Google Analytics as privacy friendly as possible. One of the steps for achieving this is 'anonymizing' IP addresses. 

    It's in Dutch but you can see the code on page 3: https://www.autoriteitpersoonsgegevens.nl/sites/default/files/atoms/files/138._handleiding_privacyvriendelijk_instellen_google_analytics_aug_2018.pdf

    Seems it's not possible to do this with the current way Analytics is integrated into Guide. Could this be added to your roadmap? And is there a workaround in the mean time?

    Thanks.

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  • Nicole - Community Manager
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    Hi Daan - 

    To make a feature request to be considered for a roadmap, you should post your detailed use-case in the Guide Product Feedback topic in the community. If you haven't posted there before, here are our tips on how to write an effective feedback post. 

    I do not have a workaround to offer at this time, but hopefully some other users will chime in with some suggestions for you. 

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