Google Analytics and your help center - Part 1: Asking the right questions

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7 Comments

  • Julie Foster

    In the document you refer to Zendesk Benchmark Report Do you have a more recent version?  The one attached to this document is 2013.

    Many Thanks

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  • SATORI株式会社 上野

    I have a question.
    Someone asked the same question about 1 before, but it doesn't help, so I'll ask it again.

    1. Could you please tell me how to find the "total number of unique requesters in the ticket"?
    2. Regarding the status of the requester, please tell me the type of stator and the timing when the status changes.

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  • Sabra
    Zendesk Customer Care

    Hey @...! To find the "Total number of unique requesters in tickets", you can create a query in Explore by using the metric D_COUNT(End-users) filtering with Ticket created - Date (excluding NULL values). 

    As for your second question, what do you mean by "status of the requester"?

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  • Patrick Morgan

    Bumping up Julia's question: any more recent benchmarks you could point us to? The linked document is nearly a decade old 😳

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  • Brett Bowser
    Zendesk Community Manager
    Hey Patrick,

    I'd recommend taking a look at our Zendesk Industry Benchmarks page which I've linked for you. 
     
    I hope this helps!
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  • Patrick Morgan

    Brett Bowser can you confirm that's the correct URL? looks like an unrelated comment thread :)

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  • Brett Bowser
    Zendesk Community Manager

    Patrick Morgan this is why coffee is important :) Here's the correct link: https://www.zendesk.com/blog/tags/zendesk-industry-benchmarks/

    Sorry about that!

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