Advanced Security: Enhanced Disaster Recovery and HIPAA Compliance Configuration (Enterprise Add-on)

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  • Michael Adams

    Please lower the bar for this... 50 agent, $2,000 per month minimum is a high barrier of entry.

  • Brian Entrekin


  • David DeGrandpre

    Agreed. Would love to see this available on the Plus package and not forced to Enterprise. 

  • Josh

    Agreed with @Mike

  • Roger Davies

    Is there a possibility this pricing can be reduced to a more reasonable level - we need HIPAA compliance but not 50 agents, and given this level of pricing, we are probably likely to use Atlassian ServiceDesk instead, which has a much better pricing model.

  • Brian Entrekin

    We could not afford it and after talking with support settled on a policy of leaving PHI out and using the Ticket Redaction App, which is free, should there be a mistake.

  • Jessie Schutz

    Hey Roger!

    I'd recommend getting in touch with our Sales team; they'd be able to let you know whether that's possible or not.

    @Brian, thanks for sharing your solution!

  • MikeDanford

    We finally get the BAA we've been requesting for years, but only if you spend a fortune for the Enterprise level service? I'm very disappointed. Zendesk will be an outlier in this field. Is there truly such a premium for HIPAA compliance?

  • Jonathan Abbett

    There are many small healthcare startups that are starving for HIPAA-compliant integrations, but there's no way we'd need 50 agents or could afford $2000/month. Please know that it's not just giant hospital systems and insurers that need this functionality - help us little guys, too.

  • Donato Dileo

    Does someone knows what iti is the standard SLA without this add-on? For SLA I mean when I've a issue(on zendesk side) that block my activity and I cannot meet my SLA with my internal customers. 

  • Vahhab Emami Namini

    There should be a reasonable price for Security Add-On Feature!

    We are currently paying $600 for all of our Email Exchange servies per month, why should any small businesses pay $2000/Month just for 4 agents on ticketing system?

    HIPAA is very important for any healthcare businesses, but this price is way higher than any other HIPAA compliant services!

    This plan is not affordable at all, ZenDesk please give us a reasonable price!

  • MikeDanford

    Amazon Web Services, Dropbox, and more now offer this as part of their services. I encourage you folks to take a look at the market and reconsidered your current product offering and associated costs. There are a ton of SMBs and small medical providers who need to protect ePHI and receive BAAs from their vendors.

  • Thomas Mueller

    Wow, that's... still way too much. As a comparison, Help Scout offers a BAA starting at $10/month. Zendesk's minimum cost is 80 times as high.

  • David DeGrandpre

    Agreed, definitely still too high. And requiring the enterprise plan. There are users that are not on the enterprise plan that would love to have these features at a reasonable cost. This is not reasonable. 

  • Valentina Consalvo

    Hi, may i know the current pricing for this solution for 20 agents?


  • Andrew Apicello

    Hi Max,

    Great article. It looks like HIPAA compliance is now available for products other than just enterprise. Confirmation on this point would be greatly appreciated. 


  • Ingrid R.

    Hi Andrew,

    Just to clarify that Enterprise is a type of plan, not a Zendesk product. And, at the present moment, the advanced security feature mentioned in this article is only available as an Add-on for Enterprise accounts/planners.

    Hope to have clarified!

    Ingrid R. | Customer Advocate |

  • Cho Kyuseung

    Hi Zendesk 

    I have a question

    - Do I have to buy Support Enterprise + Advanced Security add-on for data encryption ?

    otherwise all my data is stored in AWS without encrypting ?


  • Brett - Community Manager

    Hi Cho,

    You are correct and you must be on Support Enterprise and purchase the Advanced Security add-on to have your data encrypted. If this is something you're interested in and wish to hear more about pricing, I would encourage you to reach out to your Account Executive so they can assist further :)

    Let me know if you're not sure who your AE is and I can generate a ticket on your behalf.



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