Analyzing call activity with the Talk Professional dashboard Follow

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4 comments

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    Timothy Roberts

    all very useful but I want to be able to have one of my large office screens with available agents, agents on a call and wrap up agents showing. When filtering on call agents disappear to the bottom and off the bottom of my screen. is there an app where you can configure your own dashboard?

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    Nicole Relyea

    Hi Timothy - 

    I answered your question on the other thread you had posted to, but I'll share it here as well in case anyone else comes across it: 

    Zendesk doesn't currently offer any official apps to do this. However, another Zendesk Community member recently created a monitor dashboard display using the API; you might want to check out that solution and see if it would help you out. 

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    Justin Smith

    Is it possible to see this dashboard for a wider date range than just today?

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    Dipesh Dave

    Hey Justin,

    Currently the Talk Dashboard is limited to just the real-time results of that day. If you wanted to go into specifics of a previous date range then you would want to run a custom report within Insights. 

    In our article here on our Insights Metrics Reference that we supply the metrics for you to run a report on certain Talk Metrics.

    Let me know if this helps you out!

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