Using article lists for different views of your knowledge base content

Note: Article lists are available on Guide Lite and Professional, but only Guide Professional can create and save custom article lists.

Article lists enable you to get an overview of all your published and unpublished knowledge base content, and then refine that view by using search and applying filters to build article lists. For example, you can find all the articles that were created this week and review them. Or you can find articles that have a specific article label, such as out-of-date.

You must be a Guide Manager to use article lists. On Guide Professional, you can save any custom article list you create.

This article contains the following sections:

• Accessing article lists
• Refining your article list for a different view of content
• Viewing all knowledge base articles for a specific language (Guide Professional)
• Managing your custom saved articles lists (Guide Professional)

Accessing article lists

There are three standard article lists for your Help Center:

• All articles gives you an overview of all the published articles in your knowledge base.
• Drafts shows only the unpublished, draft articles in your knowledge base.
• Deleted articles shows articles that have been removed from your knowledge base.

If you are on Guide Professional, you can create and save your own custom article lists, and they will appear in your saved articles list.

If you are on Support Professional or Enterprise, and have set up multiple brands, you can switch brands from any article list to see the article lists for another brand.

To access article lists

1. In Guide, click the Manage articles () icon in the sidebar.

   Your All articles list opens by default.

2. To view another list, do one of the following:
   • Click Drafts to view a list of unpublished articles.
   • Click Deleted articles to view a list of deleted articles.
   • If you are on Guide Professional, and have created custom article lists, click the name of any saved list to view it.

   

To access article lists for another brand in your instance of Zendesk Support

1. In Guide, click the Manage articles () icon in the sidebar.
2. Click the name of your brand in the upper-left corner, then select the name of the brand you want to switch to.

Refining your article list for a different view of content

You can use search and filters to refine an article list and create a different view of your knowledge base content. For example, you might add a filter to your list of all articles to view only articles created this week.

To refine your article list to create a different view of your content

1. In Guide, click the Manage articles () icon in the sidebar.

   Your All articles saved list opens by default.

2. Enter a search query in the search box, then click Enter, to search across all articles or select any saved list instead of searching first.
3. Click Add filter, then select a filter and a value to define this list of articles.

   You can apply filters to search results or to any saved list, including your list of all articles.

   

   Articles that match your search or applied filter appear.

4. If you want to sort the articles, click Sort by at the top of the column, then select an option.
5. (Guide Professional) If you support multiple languages and want to view only articles in a specific language, click Source at the top of the column, then select a language.

   Only languages that are enabled in your Help Center are available (see Localizing Help Center).

6. (Guide Professional) If you want to save your list, click Save search as list, name your list, then click Save.

   

Viewing all knowledge base articles for a specific language (Guide Professional)

If you are on Guide Professional and support multiple languages, you can view all articles for a specific language.

To view all articles for a specific language

1. In Guide, click the Manage articles () icon in the sidebar.

   Your All articles saved list opens by default.

2. If you want to search or add a filter, do so.
3. In your article list, click Language: source, then select a language.

   Only languages that are enabled in your Help Center are available (see Localizing Help Center).

   

Managing your custom saved articles lists (Guide Professional)

If you are on Guide Professional, and have created your own saved article lists, you can delete any list as needed and you can duplicate any list to create a copy of it.

To delete an article list

1. In Guide, click the Manage articles () icon in the sidebar.
2. Select the name of the list you want to delete from Saved lists in the left sidebar.
3. Click the options menu in the upper-right, then select Delete.

   

   The article list disappears from your saved lists.

To duplicate an article list

1. In Guide, click the Manage articles () icon in the sidebar.
2. Select the name of the list you want to duplicate from Saved lists.
3. Click the options menu in the upper-right, then select Duplicate list.
4. Enter a name for your new list, then click Save.

   The article list appears in your saved lists.