If you're on Support Professional or Enterprise, you can customize your plan to fit your specific support needs with additional features available as add-ons.
For pricing and purchasing information about any of these add-ons, please contact our Sales team.
|Productivity Pack||Professional||Boost your team's productivity and efficiency with these features:
|Collaborate with team members using these features:
Note: Prior to June 2018, this add-on was called the Light Agents add-on and included only the Light Agents feature. It now also includes the new Side Conversations feature.
|Customer Lists & NPS Surveys||Professional
|Gain insight into your customer base with these features:|
|High Volume API||Professional
|Increase your overall API rate limit to 2500 requests per minute.|
|Unlimited Multibrand||Enterprise||Support up to 300 multiple brands, with up to 300 Help Centers, from your single Zendesk instance.
Multibrand is available as a feature of Support Enterprise (up to five brands) and as an add-on (up to 300 brands). Multibrand Help Center limits vary according to your plans:
|Priority Support||Enterprise||Receive a continuous 30 minute Service Level Objective on critical requests from our global support team and 99.9% of uptime Service Level Agreement.|
|Advanced Security||Enterprise||The Advanced Security add-on enables you to enhance your data's security with these features:
|Data Center Location||Enterprise||Specify the location where your account data is hosted (US-only or EU-only).|
|Premium Sandbox||Enterprise||The sandbox included with Support provides a space where you can test changes, experiment, and train agents. The Premium Sandbox is a service that extends this functionality to include much more information in the sandbox including user, organization, and ticket data.|