Zendesk offers some features as legacy add-ons. If you're interested in a legacy add-on, you can contact our Sales team.
If you're looking for information about current add-ons, see About Zendesk Suite add-ons.
This topic includes the following sections:
Zendesk Support legacy add-ons
Add-on | Applicable plans | Description |
---|---|---|
Productivity Pack | Professional | Boost your team's productivity and efficiency with these features:
|
Collaboration | Professional
Enterprise |
Collaborate with team members using these features:
Note: Prior to June 2018, this add-on was called the Light Agents add-on and included only the Light Agents feature. It now also includes the new Side Conversations feature.
|
Unlimited Multibrand | Enterprise | Support up to 300 multiple brands, with up to 300 Help Centers, from your single Zendesk instance.
Multibrand is available as a feature of Support Enterprise (up to five brands) and as an add-on (up to 300 brands). Multibrand Help Center limits vary according to your plans:
|
Premium Sandbox | Enterprise | The sandbox included with Support provides a space where you can test changes, experiment, and train agents. The Premium Sandbox is a service that extends this functionality to include much more information in the sandbox including your production user, organization, and ticket data. |
Social Messaging | Team
Professional Enterprise |
With the Social Messaging add-on, you can add your company’s social messaging channels such as Facebook, Twitter, WhatsApp, and LINE to Support. For more information, see Installing and setting up the Social Messaging add-on.
If you have the Zendesk Agent Workspace enabled on your account, see About social messaging channels for the Zendesk Agent Workspace.
Note: The Support Suite includes the Social Messaging add-on at no additional cost.
|
WhatsApp Phone Number Hosting Fee | Team
Professional Enterprise |
If you have the Social Messaging add-on and also purchase hosting for your WhatsApp phone numbers, you can add WhatsApp phone numbers to Support. For more information, see Installing and configuring the WhatsApp in Support integration (Social Messaging add-on).
If you have the Zendesk Agent Workspace enabled on your account, see Adding WhatsApp channels to the Zendesk Agent Workspace.
Note: You can also purchase WhatsApp hosting with any Support Suite account.
|
More Storage | Professional
Enteprise |
If you reach your data storage limit or expect that you will, you may want to purchase the More Storage add-on to increase your limit. For more information, see Data storage limits for Zendesk Support. |
Zendesk product legacy add-ons
Add-on | Applicable plans | Description |
---|---|---|
Priority Support | Enterprise | Receive a continuous 30 minute Service Level Objective on critical requests from our global support team and 99.9% of uptime Service Level Agreement. |
Enhanced Disaster Recovery | Professional
Enterprise |
Enhance your data's security with these two product add-ons:
|
Advanced Compliance |
Professional Enterprise |
|
Data Center Location | Enterprise | Specify the location where your account data is hosted (US-only or EU-only). |
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