About Zendesk product legacy add-ons

The features described in this article were previously available as product add-ons and are now considered legacy add-ons. If you're interested in a legacy add-on, you can contact our Sales team.

If you're looking for information about current add-ons, see About Zendesk Suite add-ons.

This topic includes the following sections:

• Zendesk Support legacy add-ons
• Zendesk product legacy add-ons

Zendesk Support legacy add-ons

Add-on	Applicable plans	Description
Productivity Pack	Professional	Boost your team's productivity and efficiency with these features: Custom ticket forms: Customize the information you capture for different types of support requests. Conditional ticket fields: Show or hide fields in the request form when the user selects a certain value in another field.
Collaboration	Professional Enterprise	Collaborate with team members using these features: Light agents: Allow team members to access Zendesk Support and work on tickets without giving them full agent permissions by making them light agents. Side conversations: Send a note outside of the main conversation with people inside or outside your company, but keep all the communication within the ticket in Zendesk Support. Note: Prior to June 2018, this add-on was called the Light Agents add-on and included only the Light Agents feature. After June 2018, this add-on also included Side Conversations.
Unlimited Multibrand	Enterprise	Support up to 300 multiple brands, with up to 300 Help Centers, from your single Zendesk instance. Multibrand is available as a feature of Support Enterprise (up to five brands) and as an add-on (up to 300 brands). Multibrand Help Center limits vary according to your plans: Support Enterprise and Guide Lite or Professional: Five brands, one Help Center Support Enterprise and Guide Enterprise: Five brands, five Help Centers Support Enterprise with Multibrand add-on and any Guide plan: 300 brands, 300 Help Centers
Social Messaging	Team Professional Enterprise	Add your company’s social messaging channels such as Facebook, Twitter, WhatsApp, and LINE to Support. See Installing and setting up the Social Messaging add-on (standard agent interface) and About social messaging channels for the Zendesk Agent Workspace. The legacy Support Suite included this add-on at no additional cost.
WhatsApp Phone Number Hosting Fee	Team Professional Enterprise	Add a WhatsApp phone number to Support if you have social messaging. This add-on was also available on the legacy Support Suite.
More Storage	Professional Enteprise	Increase your data storage limit. See Data storage limits for Zendesk Support.

Zendesk product legacy add-ons

Add-on	Applicable plans	Description
Priority Support	Enterprise	Receive a continuous 30 minute Service Level Objective on critical requests from our global support team and 99.9% of uptime Service Level Agreement.
Enhanced Disaster Recovery	Professional Enterprise	Enhance the protection of your Zendesk data and provides for faster recovery in the event of a disaster. See Enhanced Disaster Recovery .
Advanced Compliance	Professional Enterprise	Meet your HIPPA requirement using Zendesk with certain security configurations. You may also execute Zendesk's BAA. See Advanced Compliance.
Data Center Location	Enterprise	Specify the location where your account data is hosted (US-only or EU-only). See About data center location.