About Zendesk product legacy add-ons

Zendesk offers some features as legacy add-ons. If you're interested in a legacy add-on, you can contact our Sales team.

If you're looking for information about current add-ons, see About Zendesk Suite add-ons.

This topic includes the following sections:

• Zendesk Support legacy add-ons
• Zendesk product legacy add-ons

Zendesk Support legacy add-ons

Add-on	Applicable plans	Description
Productivity Pack	Professional	Boost your team's productivity and efficiency with these features: Custom ticket forms: Customize the information you capture for different types of support requests. Conditional ticket fields: Show or hide fields in the request form when the user selects a certain value in another field.
Collaboration	Professional Enterprise	Collaborate with team members using these features: Light agents: Allow team members to access Zendesk Support and work on tickets without giving them full agent permissions by making them light agents. Side conversations: Send a note outside of the main conversation with people inside or outside your company, but keep all the communication within the ticket in Zendesk Support. Note: Prior to June 2018, this add-on was called the Light Agents add-on and included only the Light Agents feature. It now also includes the new Side Conversations feature.
Customer Lists & NPS Surveys	Professional Enterprise	Gain insight into your customer base with these features: Customer lists: Learn more about subsets of your customers by organizing them into segments based on plan type, support history, industry, or other criteria. Net Promoter Score℠ surveys: Monitor your relationships with customers by collecting and analyzing NPS surveys.
Unlimited Multibrand	Enterprise	Support up to 300 multiple brands, with up to 300 Help Centers, from your single Zendesk instance. Multibrand is available as a feature of Support Enterprise (up to five brands) and as an add-on (up to 300 brands). Multibrand Help Center limits vary according to your plans: Support Enterprise and Guide Lite or Professional: Five brands, one Help Center Support Enterprise and Guide Enterprise: Five brands, five Help Centers Support Enterprise with Multibrand add-on and any Guide plan: 300 brands, 300 Help Centers
Premium Sandbox	Enterprise	The sandbox included with Support provides a space where you can test changes, experiment, and train agents. The Premium Sandbox is a service that extends this functionality to include much more information in the sandbox including your production user, organization, and ticket data.
Social Messaging	Team Professional Enterprise	With the Social Messaging add-on, you can add your company’s social messaging channels such as Facebook, Twitter, WhatsApp, and LINE to Support. For more information, see Installing and setting up the Social Messaging add-on. If you have the Zendesk Agent Workspace enabled on your account, see About social messaging channels for the Zendesk Agent Workspace. Note: The Support Suite includes the Social Messaging add-on at no additional cost.
WhatsApp Phone Number Hosting Fee	Team Professional Enterprise	If you have the Social Messaging add-on and also purchase hosting for your WhatsApp phone numbers, you can add WhatsApp phone numbers to Support. For more information, see Installing and configuring the WhatsApp in Support integration (Social Messaging add-on). If you have the Zendesk Agent Workspace enabled on your account, see Adding WhatsApp channels to the Zendesk Agent Workspace. Note: You can also purchase WhatsApp hosting with any Support Suite account.
More Storage	Professional Enteprise	If you reach your data storage limit or expect that you will, you may want to purchase the More Storage add-on to increase your limit. For more information, see Data storage limits for Zendesk Support.

Zendesk product legacy add-ons

Add-on	Applicable plans	Description
Priority Support	Enterprise	Receive a continuous 30 minute Service Level Objective on critical requests from our global support team and 99.9% of uptime Service Level Agreement.
Enhanced Disaster Recovery	Professional Enterprise	Enhance your data's security with these two product add-ons: Enhanced Disaster Recovery Advanced Compliance: Meet your HIPPA requirement using Zendesk with certain security configurations. You may also execute Zendesk's BAA.
Advanced Compliance	Professional Enterprise
Data Center Location	Enterprise	Specify the location where your account data is hosted (US-only or EU-only).