Adding Zendesk Talk numbers

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19 Comments

  • Clement Tang

     

    I would like to know is there any plan to expand the countries of supported inbound numbers?

    We're in Taiwan and would love to tryout ZenDesk Voice if you provide numbers here.

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  • Anna Li

    Hi I did not find China Mainland in the country list. Does it mean I CAN NOT add a Mainland number to Zendesk Voice now?

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  • Clement Tang

    @Anna Li

    From what I understand, yes.. you can't have a China number if it's not on the list. If your customer is outside of China then it's not a problem.

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  • Matthieu ETIENNE

    Hi,

    I wondering,when selecting a phone number for a Talk channel in the UK, the Local phone nº charges for the end-users is the same on the whole UK territory?

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  • Roman

    I would like to know if there is any plan for Hungary and Romania?

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  • Marcelo Barrese

    Hi! is there any plan to add Argentina and Chile to the countries list?

    1
  • Oliver

    Hi there, I don't have the function to "Add an external number" How can I change the Caller ID?

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  • Caroline Kello

    Hey Oliver, 

    Please note that External numbers for outbound calls is a feature only available on the Talk Professional and Enterprise plans. 

    Thanks, Caroline 

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  • Mirana Francis

    Hi, I just wanted to ask, if our customers called our Zendesk number, is it toll-free?

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  • Caroline Kello

    Hi Mirana, 

    If you've purchased a toll-free number then indeed it's a toll-free number. You can purchase local, toll-free, mobile and national number. Full list of number availability and capability is here

    Thanks, Caroline

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  • Jessica

    Hi - we're opening up distro in uk/eu and would like a number for our customers to call. what are best practices for doing this? We have a UK number set up - should our EU customers use this number or a different one?

     

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  • Hervin Centeno

    Hi Jessica,

     

    I have been looking into our resources on adding Talk numbers, and I believe you should be all set with a UK number. There are no outright advantages to having your EU customers call a number that's different than the one you already have set up. Additionally, a UK number has SMS and Voice capabilities so you should have everything you need in a number!

    I hope this information helps!

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  • Brijan Badshah

    Hi - If we have multiple customer service reps in the call center, would we need to purchase multiple Zendesk Talk numbers? One for each?

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  • Kelly Ngo

    If I set up a toll free number, do I also need to set up an external number to be able to make outbound calls? So we would have 2 numbers?

    What happens when a customer tries to call the outbound number that shows up on call display? Does that get routed inbound?

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  • Kyle Jones

    Hey Kelly,

    I'm very sorry for the delay, but I'd be happy to answer this for you!

    Currently, you would not need another number if you purchase a Toll Free number, as the Toll Free Number can definitely make outbound calls. However, there are some limitations that come with this (Such as calling other toll free numbers, as they would not connect).

    If your customer were to call the number back on the caller ID it should get routed inbound as it will display that same Toll-Free Number.

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  • 강예은

    When can we use this talk channel from S.Korea?  ㅠㅠ I bought this channel 1 years ago, but can't use this channel by this time..

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  • Jessie - Community Manager

    Hi 강예은!

    If you look at the available countries in the drop down on this article, you'll see that you can use Zendesk Talk with a toll-free number in South Korea. Have you tried adding one yet?

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  • 강예은

    Hello Thanks for your reply. 
    I've checked recommend article  and trying to set up the number for using talk channel. 
    but can't see any numbers for toll-free. 
    yellow mark means "you can't find umber, please try again"
    would you please check this? 


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  • Caroline Kello

    Hi 강예은, 

    South Korea toll-free numbers are currently in stock but are in beta, which requires that you sign up for access. Please use the link above to gain access. National numbers (which are generally available) are currently out of stock with Twilio but they have an order out for more. 

    Thanks, Caroline

     

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