Using custom ticket fields in business rules and views Follow


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    Scott M (Edited )

    This guide suggests:

    create a trigger with the following "All" condition: Ticket:{custom_field_name} > Is Not > - (blank).

    However the only condition available to me under Ticket:{custom_field_name} is Present/Not present. I guess it's been renamed? Also, is that the only thing you can do against a custom field? I need to look for certain values.

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